Mental Health Practice Biller

Role: Mental Health Practice Biller

FLSA:Full Time Salaried Exempt

Reports To:Chief Program Operations Officer

Location:Remote (Candidate must reside in the East Coast)

Why Join Virtual Peace of Mind (VPM)

Transforming Access to Youth Mental Health through Virtual Care

Virtual Peace of Mind (VPM) is a fast-growing fully remote private mental health practice dedicated to providing compassionate evidence-based care across multiple states. Our mission is to empower clinicians with the flexibility resources and support they need to deliver exceptional care while advancing equitable mental health access for all.

Role Overview:

Virtual Peace of Mind is actively seeking Mental Health Practice Biller to serve as the financial operations lead responsible for ensuring accurate compliant and efficient billing practices for our school based initiative VPM services.

This role is ideal for a detail-oriented analytical professional who thrives on precision compliance and process improvement. The Biller plays a pivotal role in maintaining the financial health of the organization through timely claims submission insurance verification denial management and collaboration with both clinical and administrative teams.

Key responsibilities include but limited to:

Billing & Claims Management

• Prepare review and submit insurance claims through the practices EHR system (SimplePractice).
• Verify accuracy of CPT codes clinician credentials and payer requirements prior to submission.
• Monitor claim status to ensure prompt resolution of rejections or denials.
• Manage billing for multiple service lines including school-based telehealth private therapy and program contracts.
• Post payments adjustments and reconcile balances across client and district accounts.
• Maintain documentation of all billing actions payer communications and appeals.

Insurance & Compliance Oversight

• Conduct insurance eligibility and benefits verification prior to session initiation.
• Ensure adherence to HIPAA and payer-specific compliance standards for all billing processes.
• Track and manage payer credentialing updates NPI and CAQH requirements in coordination with HR.
• Stay current on payer changes rate adjustments and telehealth reimbursement policies.

Financial Reporting & Coordination

• Generate weekly and monthly revenue reports for leadership and accounting review.
• Track outstanding claims client balances and overall collection rates to identify trends or discrepancies.
• Collaborate with administrative and clinical teams to ensure accurate client data entry and billing readiness.
• Support School Program Administrator with district utilization tracking and financial reporting for contract deliverables.

Client Communication & Support

• Address billing inquiries from clients families or district representatives with professionalism and clarity.
• Provide explanations of benefits (EOB) and resolve account discrepancies.
• Assist with payment plan setup and client financial communications as needed.

Process Improvement

• Recommend workflow enhancements to improve billing accuracy and reduce claim denials.
• Support implementation of new billing software features payer integrations or automation tools.
• Assist leadership in developing billing SOPs staff training materials and cross-department billing coordination systems.

Other duties as assigned.

Qualifications & Preferred Experience:

• Associates or Bachelors degree in Accounting Healthcare Administration or related field preferred.
• Minimum 3 years of experience in mental health or medical billing preferably in a multi-clinician or group practice setting.
• Strong understanding of CPT/ICD-10 coding insurance verification and payer portals.
• Familiarity with SimplePractice Availity Office Ally or similar EHR/billing platforms.
• Excellent analytical organizational and written communication skills.
• Experience with tele-health billing and knowledge of HIPAA compliance required.
• Proficiency in Excel and Google Workspace for data tracking and reporting.
• High integrity reliability and ability to maintain confidentiality.

Compensation & Benefits:

Compensation

• • Salary: up to $45k/per annum; commensurate on experience.

Benefits:

• • Retirement:401(k) with up to3% employer match
  • Health:Individual Coverage HRA (ICHRA) stipend up to$300/monthtoward health insurance premiums
  • Paid Time Off:
    • 10 days of PTO annually
    • 6 paid holidays
    • 3 wellness/sick days per year

What Makes VPM Different - Our Values!

• • Mission-Driven Impact:Join a pioneering VDOE-endorsed initiative transforming school-based mental health delivery across Virginia ensuring access equity and positive outcomes for every student.
  • Leadership & Growth:Contribute to shaping and scaling an innovative state-supported care model. Licensed clinicians may take on leadership or consulting roles as the program expands.
  • Flexible Remote Environment:Enjoy a fully remote flexible work model that allows you to balance meaningful clinical work with personal well-being.
  • Collaborative Supportive Culture:Be part of a multidisciplinary mission-driven team that values integrity empathy and shared learning.
  • Professional Development:Access ongoing CEU opportunities leadership training and exposure to state and national initiatives advancing youth mental health.

Equal Employment Opportunity (EEO) Statement: VPMis an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive equitable environment for all employees. Employment decisions are made without regard to race color religion sex sexual orientation gender identity or expression pregnancy national origin age disability veteran status or any other legally protected characteristic.

ADA Accommodation Statement: VPMis committed to providing reasonable accommodations for qualified individuals with disabilities and applicants with disabilities. If you require an accommodation to complete the application process participate in an interview or perform essential job functions please contact HR atto request assistance. All accommodation requests are handled confidentially and in accordance with applicable law. If qualified for a role our talent acquisition team will contact you. Please only reach out if accommodation with the application/interviewing process is required.

Employment Eligibility & Compliance:All offers of employment are contingent upon the successful completion of a background check verification of licensure (as applicable) and eligibility to work in the United States without company-sponsorship.

VPM complies fully with all applicable federal state and local laws governing nondiscrimination confidentiality and data privacy including HIPAA FERPA and state-specific clinical/employment regulations.

Required Experience:

Senior IC