ProviderOne IT Business Analyst (ITBASSAHSO)

ProviderOne IT Business Analyst (ITBASS/AHSO)

This recruitment may be used to fill multiple positions.

This recruitment is posted continuously. Application review will begin on10/21/2025and you are encouraged to submit your application materials as soon as possible. The hiring manager reserves the right to close the posting at any time once a selection has been made.

These positions perform business analysis on subsystems within ProviderOne through collaboration with business and technical partners as well as vendor management including communication and solution alignment with the Health and Human Services (HHS) Coalition. These individuals respond to defect and service requests and ensure their assigned modules operate properly. If you are a proactive team player who enjoys researching leading-edge technology solutions this may be the opportunity for you!

All HCA employees will apply an equity lens to their work which may include but is not limited to all analyses of core business and processes.

About the unit:

ProviderOne is HCAs mission-critical Medicaid Management Information System (MMIS). This large-scale enterprise system processes over five million claims/encounters per month as well as payments in excess of $14 billion annually to providers of services to Medicaid clients statewide.

A crucial IT area of focus and unit in ProviderOne Operations is the ProviderOne Operations Implementation and Strategic Services (OISS) unit which is accountable for:

• Performing IT business analysis disciplines and associated methodologies.
• Resolving system issues for a major component/subsystem.
• Defining and then designing and planning out implementation of major componentry enhancements.
• Oversight and management of iterative release implementation.
• Consulting with customers (system users) over ProviderOne issues stoppages and functional anomalies.

About the position:

The ProviderOne IT Business Analyst (ITBA) is a senior-level position designated in writing to provide technical leadership and organizational system management for a major ProviderOne component/subsystem. This position:

• Serves as the ProviderOne IT Business Analyst and business architect for the subsystem
• Has the highest-level authority and accountability for the subsystem
• Provides ProviderOne IT Business Analysis expertise specific to business and directly correlating technical knowledge of functions operations and solution/resolution options
• Translates technological options into business terms and interacts with senior management and System Integrator technologists to decide on creating solutions to critical problems that can be mission critical
• Is accountable for deciding and leading the independent analysis design modification and implementation of all system enhancements to a subsystem
• Negotiating with the System Integrator in defining items for system lifecycle development scheduling.

This position is eligible to telework and is typically not required to report on-site.The default assigned work location of all Health Care Authority (HCA) positions both on-site and telework eligible positions is within the State of Washington. This position reports to Olympia WA. Frequency of onsite work will vary based on business and operational needs. HCA has currently suspended the ability to support out-of-state telework.

Some of what you will do:

Serve as the technical expert for a major component/subsystem.

• Apply subject matter expertise on and provide consultative services for ProviderOne system changes and enhancements.
• As the subsystem/component and business expert:
  • Engage in discussions at the executive level on possible resolutions to new unfolding business changes.
  • Provide direction and oversight to workgroups and staff in order to develop strategies for implementing new solutions and programs.
  • Manage and resolve complex subsystem issues that are escalated by staff.
• Research and analyze potential new technology solutions to determine to what extent they will meet business needs.
• Liaise and negotiate between the business stakeholders and the vendor (system integrator) to ensure consistency understanding and efficiency in processes and logic.
• Apply subsystem expertise to ensure ProviderOne complies with all department policies procedures and federal and state rules.
• Coordinate with external agencys technical experts to analyze multi-system interfaces.

Perform IT Business Analysis Body-of-knowledge (BABOK) disciplines and related methodologies.

• Analyze design recommend implement and support complex ProviderOne technology solutions and processes drawing on ITBA knowledge and methods.
• Function as the technical expert on system functionality and features.
• Coordinate interaction with the vendor/system integrator to provide clarity around issues and develop solutions that minimize business impact and meet requirements.

Devise business and related technical recommendations for ProviderOne subsystem issues reported by business staff and business partners (providers clients other state agencies etc.).

Develop and provide oversight of projects (Change Request/Enhancements) through the Software Development Lifecycle (SDLC).

Expand technical skills to stay current with new leading-edge modular technology and with respect to options for strategically aligning skills with emerging trends in the industry.

Required qualifications:

Qualifying candidates will meet all of the following criteria (experience may be gained concurrently):

• Two (2) years of direct hands-on experience developing and managing requirements of major systems or system / subsystem components including eliciting analyzing validating and documenting business organization functional and non- functional requirements.
• Four (4) years of experience with vendor / System Integrator management and facilitating systems development sessions and relationships.
• Two (2) years of knowledge and hands-on experience with Software Development Lifecycle (SDLC).
• Two (2) years demonstrated experience with industry best practices for business analysis methodologies based on the International Institute of Business Analysis Business Analysis Body of Knowledge (BABOK Guide and Standards).
• Experience and knowledge of testing methodologies to ensure both positive and negative tests are performed with test scripts. Understanding the difference between unit integration and regression testing in order to complete testing tasks.

Qualifying candidates will also satisfy one of the follow criteria options (experience may be gained concurrently with experience required above):

Option 1:

• Bachelors degree or higher in computer science information systems or closely related field and
• Five (5) years of ProviderOne experience such as analyzing designing installing programming testing and/or maintaining computer software applications hardware telecommunications or network infrastructure equipment or providing customer or technical support specific to ProviderOne.

Option 2:

• Associates degree or equivalent two years of vocational training in a technical field and
• Seven (7) years of experience as described above.

Option 3:

• Nine (9) years of experience as described above.

Option 4:

• Three years as a journey level IT professional in state service.

Preferred qualifications:

• Expert level analytical facilitation systems and organizational skills.
• Certified or professional level certification as a business analyst.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position you will need to complete your profile which includes three professional references and attach:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy) NGB 22 or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in .

About HCA:

Functioning as both the states largest health care purchaser and its behavioral health authority the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars HCA purchases health care including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention crisis and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCAs Mission Vision & Values
• A healthy work/life balance including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe pleasant workplace in a convenient location with restaurants and shopping nearby.
• Tuition reimbursement
• And free parking!

Notes:

This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected included and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary employee-led groups whose aim is to foster a diverse inclusive workplace aligned with HCAs mission.Our diversity and inclusion efforts include embracing different cultures backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women racial and ethnic minorities and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age disabled and Vietnam era veterans as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them please contact us at . Persons with disabilities needing assistance in the application process or those needing this job announcement in an alternative format may contact Jake Nelko at or 360.725.0945.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Subscribe to our weekly newsletter to receive a list of new job postings at HCA.