Healthcare Virtual Assistant
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Job Location:
National Capital Region - Philippines
Monthly Salary:
PHP 44000 - 44000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Schedule: MonFri 8:00 AM5:00 PM includes 1-hour unpaid break Alberta Canada (Mountain Time)
Paid hours per week: 40 Hours
Responsibilities:
- Take incoming calls and handle all phone communication with families staff and healthcare providers
- Confirm and coordinate scheduling between patients nurses and internal staff
- Review and process insurance documents and patient paperwork
- Update and maintain patient records in internal systems
- Handle urgent calls from families requesting immediate nursing support
- Perform administrative and back-end tasks to support daily operations
- Manage communication between different departments (nursing therapy administration)
- Return calls and send SMS communications as needed
- Support busy periods when demand for services increases
Requirements
- Healthcare background and customer service experience required
- Strong English communication skills both written and verbal
- Ability to speak Tagalog fluently (due to Filipino staff and client base)
- HIPAA compliance knowledge or willingness to learn
- Experience with patient records and healthcare documentation
- Ability to work Canadian time zones (night shift in the Philippines)
- Comfortable with technology and learning new systems
- Professional phone manner and empathetic communication style
- Attention to detail for government-required documentation
Scope:
- Full-time (40 hours/week) or part-time (20 hours/week minimum) options available
- Remote work from the Philippines with Canadian time zone alignment
- Integration with existing email systems CRM and internal healthcare platforms
- Phone system setup with a virtual dialer for a local Canadian presence
- Support for an organization serving 100 children across Edmonton and Calgary
- Potential for role expansion and additional virtual assistant hiring
- Month-to-month employment arrangement with a 90-day probation period
- Access to all necessary hardware software and internet connectivity is provided
Benefits
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Required Skills:
Healthcare background and customer service experience required Strong English communication skills both written and verbal Ability to speak Tagalog fluently (due to Filipino staff and client base) HIPAA compliance knowledge or willingness to learn Experience with patient records and healthcare documentation Ability to work Canadian time zones (night shift in Philippines) Comfortable with technology and learning new systems Professional phone manner and empathetic communication style Attention to detail for government-required documentation
Company Industry
IT Services and IT Consulting
Key Skills
- Environmental Safety
- Customer Service
- General Insurance
- Gsm
- Branding
