Reservation Manager
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Job Location:
Monthly Salary:
Posted on:
22 days ago
Vacancies:
1 Vacancy
Job Summary
As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOPs are being adhered to responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations maximising revenue opportunities and satisfaction of guests and team memebrs. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will drive the communication to other relevant departments all realistic expectations of guests are met and reservations are honoured. You will assist Revenue Management with inventory management including maintenance of allotments group blocks and rate codes in all applicable systems. You will take personal responsibility for driving up- selling within the property and to ensure optimal use of all distribution channels e.g. IBE GDS Tour Operators Small Luxury Hotels Regional and Corporate Sales Offices.
Qualifications :
College degree in hotel management
Three years experience in hotel reservations and rooms division
Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
Understand the dynamics of regional & local market local competitors and events of the destination
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Data Entry
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Computer Skills
- Guest Relations Experience
- Revenue Management
- Guest Services
- Contract Negotiation
- Phone Etiquette
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
