Customer Success Representative

Houston, MS - USA

Monthly Salary: USD 45000 - 65000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the Role

Located in Houston TX

Are you passionate about building relationships helping customers succeed and driving growth Were looking for a Customer Success Representative who thrives at the intersection of client support and revenue this role youll be the go-to partner for a portfolio of clientshelping them realize the full value of our product while identifying opportunities for upsells renewals and long-term retention.

This isnt just supportits about becoming a trusted advisor guiding strategic conversations and driving measurable outcomes for both the customer and the business.

What Youll Do

Manage a portfolio of accounts acting as the primary point of contact and trusted advisor
Proactively engage customers to ensure satisfaction product adoption and strong ROI
Spot growth opportunities (upsells add-ons feature upgrades) and partner with Sales to close
Lead renewal discussions with a focus on retention and long-term value
Monitor customer health usage data and satisfaction scores to anticipate and address risks early
Deliver onboarding product training and ongoing check-ins to maximize client success
Partner with Product Support and Marketing teams to surface feedback and champion customer needs
Maintain clear accurate records of client interactions and pipeline activity in CRM tools (Salesforce HubSpot Gainsight etc.)

What Were Looking For

Early career candidates (03 years) with experience in customer-facing or relationship-driven roles
Excellent communication and relationship-building skills; comfortable engaging with decision-makers
Consultative value-driven mindset with an ability to spot opportunities for growth
Goal-oriented motivated by KPIs tied to retention and revenue outcomes
Familiarity with CRM or customer success platforms (Salesforce HubSpot Gainsight etc.)
Bonus: experience in SaaS tech or subscription-based business models

What We Offer

Competitive base salary plus commission/performance bonuses
Clear growth path into Senior Customer Success or Account Executive roles
Comprehensive onboarding training and career development support
Collaborative high-energy team culture with plenty of recognition
Health benefits paid time off and flexible remote/hybrid work options

Required Skills:

upsellingrevenuecustomer success platformsupsellgoal-orientedsaas experiencecustomer engagementrelationship managementkpi managementcustomer successconsultative mindsetcrmcross-functional collaborationconsultative approachcrm toolsrenewal managementsalessalesforcehubspottrainingcustomer health trackingcustomercommunication skillsonboardingproduct trainingcustomer satisfactionsales collaborationstrategic conversationsproduct adoptionrenewal conversationscommunicationrenewalclient retentionsaas

About the RoleLocated in Houston TXAre you passionate about building relationships helping customers succeed and driving growth Were looking for a Customer Success Representative who thrives at the intersection of client support and revenue this role youll be the go-to partner for a portfolio of cl...