Ocean Operations Manager, Ha Noi
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Flexport:
At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.
The Opportunity
The Ocean Operations Manager in Ha Noi will play a pivotal role in building and leading Flexport Vietnams North Gateway operations supporting our mission to make global trade easier for everyone. You will lead a team of 1015 motivated operations experts who manage the end-to-end movement of freight shipments for clients across Vietnam and the wider region.
Your direct customers are internal and external stakeholders: account management customs brokers carriers terminals trucking providers and our end customers. You will be responsible for scaling operational excellence coaching your team and driving continuous improvement to ensure Flexports clients experience world-class service.
This role requires advanced English communication skills and Chinese language capability is a strong plus given the nature of many of our clients and shippers in the region.
Tactical Responsibilities
- Lead coach and develop a 1015 person team handling FCL LCL buyers consolidation and intermodal shipments.
- Represent Flexports value proposition by recommending supply chain solutions to new and existing clients working closely with internal stakeholders such as: Account Management and Control Tower Service Delivery (CTSD).
- Safeguard the front line of quality: ensure processes and metrics are in place to deliver shipments on time resolve exceptions quickly and consistently achieve high internal KPIs and SLAs.
- Establish scalable operational infrastructure and procedures that maximize efficiency and productivity.
- Serve as the primary escalation point for internal and external stakeholders (carriers vendors customs and trucking partners).
Adaptive Responsibilities
- Partner with global and regional management to implement the right metrics processes and systems that empower your team to perform at a high level.
- Continuously monitor and optimize cost-to-serve while maintaining exceptional customer satisfaction.
- Drive cross-functional collaboration across customs trucking procurement and product/engineering teams to ensure operational excellence.
- Create feedback loops with other stakeholders to align operations with evolving client needs.
- Mentor and grow your teams leadership capabilities preparing senior associates and team leaders for future responsibilities.
What You Will Need
Experience
- Bachelors degree in supply chain logistics or related field.
- 7 years of experience in ocean freight forwarding supply chain or logistics operations with at least 2 years in people leadership.
- Good understanding of customs carriers practices and the regional logistics landscape.
Mindset & Skills
- Advanced English (verbal and written) required; Chinese language is a strong plus.
- Ability to lead coach and motivate a team of 1015 operators balancing tactical execution with long-term strategy.
- Strong process orientation with proven ability to design and implement scalable SOPs.
- Excellent interpersonal organizational and stakeholder management skills.
- Resilient problem-solver who thrives in ambiguity and is willing to challenge the status quo.
- Strong communication skills across cultures and regions.
Growth and Development
In this role you will:
- Learn how to scale a new gateway operation from the ground up.
- Gain deep expertise in cross-border trade and North Vietnam logistics.
- Develop leadership capabilities in managing larger operational teams (1015 and beyond).
- Build regional relationships with carriers vendors and partners across Vietnam China and Southeast Asia.
Commitment to Equal Opportunity
At Flexport our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race color religion sex national origin age physical and mental disability health status marital and family status sexual orientation gender identity and expression military and veteran status and any other characteristic protected by applicable law.
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Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Cut costs, automate workflows, reliably move goods, go carbon-neutral, and improve your supply chain from end to end. It all starts here.
