One-Stop Operator Manager
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Job Location:
Yearly Salary:
Posted on:
19-10-2025
Vacancies:
1 Vacancy
Job Summary
SUMMARY: While delivering innovative solutions exceptional service and trusted results the One-Stop Operator (OSO) provides day-to-day program operations oversight performance and financial management related to contracted services. The OSO is also responsible for specifying implementing and continuously improving robust and efficient business processes that will provide excellent customer service and deliver positive performance outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides overall coordination for One-Stop contractors/partners programs and services.
- Oversee OSO assignments as well as the quality and maintenance of required electronic records and/or files.
- Serve as a liaison to partners prospective employers training programs and the participants.
- Establish and maintain positive working relationships with funders employers state and local partners agencies organizations and businesses within the community.
- Participates in Public Relations outreach and Rapid Response events as needed
- Perform leadership program direction and operational guidance to staff.
- Ensure maintenance of a tracking system to ensure outcome goals are monitored and achieved.
- Conduct cross training and other events to promote relationship building between the various offices divisions and partnering agencies.
- Evaluate assigned employee performance prepare performance appraisals and recommend and document disciplinary action.
- Attend various meetings trainings seminars and workshops as appropriate.
- Responsible for ensuring that management team and staff are implementing and participating in consistent compliance with KRA operational policies and procedures assigned to each staff member; monitoring and verifying OLC course compliance; promote quality service standards and procedure compliance.
- Work with the Contracts and Budget Services Team to Provide fiscal oversight of the monthly budget and costs related to the contracts.
- Review and approve timesheets and expense reports for accuracy and completion
- Provide other related duties as required and directed.
- Other duties as assigned.
QUALIFICATIONS:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
CORE COMPETENCIES:
- Demonstrated experience with performance driven metric environments.
- Demonstrated ability to manage and operate an effective adult learning workforce development or employment placement business.
- Demonstrated competencies in communication strategic planning problem solving financial management and team leadership.
- Experience working with adults in the workforce system and those disconnected from services.
- Knowledge of administrative policies and practices governing workforce development programs customers and challenges.
- Superior communication skills oral and written.
- Strong interpersonal and staff management skills.
- Strong project time management customer service and organizational skills.
- Ability to professionally adjust to unforeseen circumstances or programmatic changes.
- Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
- Ability to function at a high level of discretion and confidentiality.
- Must be a self-starter and committed to completing tasks in a timely manner which may include working additional hours and / or over the weekend as needed.
- Strong presentation skills.
- Must be resourceful and able to work independently as well as in a team setting.
- Travel approximately 20%.
EDUCATION and/or EXPERIENCE:
- Bachelors degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
- Experienced with process improvement and Quality Assurance.
- A minimum of five years of experience in leadership / management and operations of employment and training programs or equivalent industry types.
OTHER SKILLS AND ABILITIES:Personal computer literacy required including effective use of the Internet e-mail and Microsoft Office (Word Excel and Outlook) and ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal project and time management customer service organizational skills and communication skills both oral and written required.
PHYSICAL DEMANDS:While performing the duties of this job the employee is regularly required to walk sit talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT:The noise level in the work environment is usually moderate.
You will also have access to our comprehensive benefits package which includes standard healthcare benefits in addition to student loan repayment assistance professional development funds lifestyle wellness dollars and so much more!For more information please visit the KRA website: Careers Join KRAs Workforce Development Team
Required Experience:
Manager
Key Skills
- Forklift
- Calipers
- Basic Math
- Heavy Equipment Operation
- Math
- Packaging
- Mechanical Knowledge
- Paving
- Fireworks
- Clamp Truck
- Excavator
- Manufacturing
About Company
KRA Corporation is committed to the highest level of customer-service standards. Operating nationally, we support county and regional Workforce Boards and local Departments of Human and Social Services to provide comprehensive workforce development programs that produce results-orient ... View more
