Resort Services Operator
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Job Location:
Kissimmee, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Resort Services Operator you will:
- Consistently meet all departmental standards including quality assurance monitoring percentages provided by management the use of standardized greeting and call handling protocols.
- Maintains standards as outlined by management on service delivery and quality of call content.
- Answers screens and routes calls including inbound and internal calls.
- Produces reports on request of call detail by department extension group or location.
- Supply information to callers and records messages.
- Maintain necessary automated systems and manual processes to insure delivery of wake-up calls. Placement of wake-up calls.
- Make nightly courtesy calls as directed.
- Receive log and secure all guest & internal mail/packages/faxes.
- Maintains and shares information on business changes with co-workers.
- Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory.
- Other duties as assigned.
To perform this job successfully you must have excellent communication skills and be able to read write and speak English fluently. Additionally the person must possess and adhere to the following core values:
- Integrity
- Passion
- Work Ethic
Qualifications :
- Able to work weekends and holidays
- Able to work PM shift (ex: 3-11pm)
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Veterinary Experience
- Hotel Experience
- Hospitality Experience
- Cost Management
- Management Experience
- Conflict Management
- Housekeeping Management
- Property Maintenance
- Hotel Management
- Financial Report Interpretation
- P&L Management
- Supervising Experience
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
