Area Manager Dept.4008 (4008 Midwest Region)

Overview

Prestige Maintenance USA provides scalablejanitorialandfacilities maintenanceservices using environmentally sustainable solutions. Were based in Plano Texas just north of Dallas and have more than 3000 employees nationwide. We customize janitorial and facilities-maintenance programs for clients in many industries including distribution fitness grocery retail and transportation.

We are proud to be a woman-owned business led by Rachel Sanchez CEO and Jason Dinverno CXO whose parents Marie and Alex Dinverno established the company in 1976. As a womens business enterprise certified byWBENC we look to partner with suppliers clients and team members who share our values. Not only are we a diverse supplier but we also have our ownsupplier diversityprogram where we actively engage in partnership with other diverse suppliers.

The solutions we provide are scalable flexible enough to meet the needs of any size enterprise from Fortune 500 and mid-market clients to small businesses.

As the facilities maintenance and janitorial industry changes independently owned companies like PMUSA are becoming less common. This allows us to focus on whats right for our customers not for shareholders.

Our nimbleness enables us to deliver a greater depth of service and responsiveness as well as a large pool of talent without the hassles often associated with the largest of companies. Yet our large employee base history and national footprint mean we have the resources to serve clients of all sizes from national multi-site retail chains to smaller independently-owned businesses.

Job Skills / Requirements

JOB PURPOSE

The Area Manager has daily operational accountability for assigned customer-contracted service location(s). Position is responsible for directly supervising and coordinating work activities of the cleaning and maintenance teams coaching and training team members maximizing efficiency and consistency of custodial services and assisting with cleaning duties.. The position is also responsible for employee hiring training and development procedures; employee/shift scheduling practices; direct expense control and service performance and quality service delivery. Area Manager will be accountable for developing long-term high quality client relationships by taking a proactive approach to identify issues and mutually acceptable solutions supporting customer requirements and company objectives. The Area Manager is responsible for providing vision to service team through actions words and actions.

EXPECTATIONS FOR SATISFACTORY JOB PERFORMANCE

• Recruits and hires qualified employees to meet Prestige Maintenance USAs/customers/contracts expectations for service location and completes appropriate employee forms and ensures company policies and procedures have been discussed with all employees
• Responds to customer requests promptly resolves customer complaints builds strong relationships with all accounts and develops team for accountability; attends key contracted accounts meetings stays abreast of current issues and looks for opportunities for growth
• Provides day-to-day leadership supervision development training and coaching directly or indirectly to assigned workforce that mirrors the adopted mission and core values of Prestige Maintenance USA
• Projects a professional image of the company to promote its goals and objectives
• Ensures that the operational field staff adheres to company policy and administers company practices in a fair and equitable manner
• Controls and reviews expenses to ensure compliance with area-related labor budget allocations and projections spot trends early on and initiate corrective action steps to reverse negative trends. Obtain approval from appropriately-designated management personnel for any and all area-related budget increase requests
• Works with applicable identified custodial staff to complete work schedules and post to designated areas
• Reviews and processes payroll reports within 24 hours
• Performs daily standard administrative duties (e.g. approving employee time off requests schedules changes and employee 90 day and annual evaluations).
• Assesses provides and documents administrative technical and equipment training needs for specified custodial staff
• Conducts regularly scheduled account visits amd audits with customer management documents visits and completes and submits various reports and audit evaluations to company and account-designated management personnel; maintains and logs required reports
• Ensures service levels and performance expectations are maintained or exceeded per client and Prestige Maintenance USAs contract agreements
• Manage and decrease direct cost at all accounts
• Monitors manages inventory stock and materials; coordinates with Purchasing to resolve supply issues.
• Ensures all equipment is inspected for proper operation and damage. Ensures supplier guidelines policies and procedures are properly followed and appropriately-designated custodian escalates issues/challenges to properly identified vendor
• Investigates and notifies appropriate personnel in a timely manner of all incidents which may include but is not limited to: false alarms damages thefts and employee and customer injuries; submit applicable reports and pertinent documentation to the main office in designated time frame
• Covers shifts where needed

EDUCATION AND CERTIFICAtions

Business Administration degree or equivalent with emphasis on management customer service or operations training plus 3 5 years appropriate hands on experience in a similar or related role(s)

Additional skills: required & preferred

REQUIRED SKILLS:

Knowledge of janitorial industry.

Experience in facility services management

Knowledge of wage hour and labor laws

Labor & Supplies budgeting experience

Microsoft Office applications experience (Word Excel PowerPoint & Outlook)

Be organized flexible ability to multi-task and shift smoothly between numerous projects based on priority.

Ability to maintain confidential information

Ability to solve problems and make decisions

Knowledge of proper handling of hazardous materials and OSHA guidelines

Additional Information / Benefits

Benefits: Medical Insurance Life Insurance Dental Insurance Vision Insurance Wellness Program / Daily Pay Program