Manager, Invoice to Cash

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Now were calling upon the thinkers and doers those with a natural curiosity and a hunger to keep learning keep growing. People who thrive on fearlessly experimenting seizing opportunities and pushing boundaries to turn our vision into reality. And as you help us create a better world we will help you build your own intellectual firepower.
Inviting applications for the role of Assistant Manager /Manager Invoice to Cash
We are looking for someone with extensive knowledge and understanding of entire OTC process with expertise in managing a team of OTC analysts. We need someone with strong operational knowledge & a proven track record of running high performing teams in OTC.
In this role you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.
Responsibilities
In this role you will be responsible for all the activities related to O2C domain.
Own the end-to-end OTC process with minimum supervision.
Manage the OTC portfolio and maintain strong customer relations & business acumen.
Manage Client and Process independently and with minimum supervision.
Should be able to speak to the US based clients to discuss the input and resolve any queries regarding disputes.
MIS/SLA Reporting - Monthly / Weekly / Daily and Dashboard preparation
Actively manage the business continuity plans for the process.
Ability to meet outlined and expected standards of timeliness and accuracy in completion of work through prioritization of team tasks.
Continuous coaching and developing Assistant Managers & Management Trainees: hire assess and document performance.
Support team priorities and initiatives and effectively manage workload.
Team management & negotiation skills. Must have a Problem-solving attitude.
Lookout for automation opportunities to bring efficiency analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation.
Confirm that proper escalation procedures are followed according to established business practices.
Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.
Understanding and Reporting of Service Level Agreement.
Deliver the required data for audit purposes.
Drive continuous improvement and automations
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.
Making the accounting process controls established through the internal policies.
Ensure Key Metrics are met and service is delivered to end users as expected.
Daily usage of clients tools for the assigned activities
Daily Quality Check for the matching which team has matched.
Preparing VIC conducting 1-0-1 for all team members
Participate in governance meetings ; Closely work with team and ensure right collaboration between the team members to meet deliverables- Motivate & help them to develop the process standards
Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process.

Qualifications we seek in you!
Minimum Qualifications

B. Com Graduate or equivalent experience. Should be Analytically & Academically sound.
Relevant OTC domain experience
Excellent Leadership skills. Demonstrated experience in resource management team performance management recruitment and training.
Relevant hands-on experience with MS Office especially with MS Excel PowerPoint Outlook
Excellent communication & presentation skills

Preferred Qualifications/ Skills

Exposure to Six Sigma training preferred.
Experience with international process transition would be added advantage
Experience in creating implementing & driving Structured Action Plans
Work in a multicultural environment
Development opportunities in a growing multinational company
Required Competencies
Independent Operations
Operational Performance
Contextual Knowledge
Digital Literacy
Storytelling
Influencing & negotiating skills
Analytical and strategic thinking
Stakeholder management
People Management
Thought Leadership

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.