Supervisor, Laboratory Services

About CooperSurgical:

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at .

Job Summary:

Process once in a lifetime cord blood and cord tissue samples that are received at CBR Tucson ensuring that the samples are treated with the highest regard for quality and efficiency. Offer guidance and direction to the Processing staff. Act as a liaison between Technicians and Management.

Essential Functions & Accountabilities:

Essential functions and accountabilities include but are not limited to the following:

• Supervise the activities of processing staff by directing workflow and appraising/disciplining performance as appropriate.

• Discuss/explain operational and procedural changes to Processing staff.

• Delegate responsibility and guide co-workers in a professional manner.

• Perform repetitive tasks while maintaining attention to detail.

• Process cord blood and cord tissue samples at all workstations trained and certified to maintain a flexible production workforce.

• Independently perform assigned duties in compliance with internal policies processes and Standard Operating Procedures (SOPs) as well as external regulations as determined by regulatory agencies.

• Make independent decisions regarding sample non-conformities in accordance with SOPs and regulatory requirements.

• Responsible for maintaining the quality system.

• Troubleshoot problems and help to develop improved procedures.

• Account for all samples processed and matrix deviations while functioning as Point Supervisor.

• Generate service tickets nonconformance report (NCR) and deviations (DEVs) to document and correct/prevent processing issues.

• Perform root cause analysis and develop corrective actions for deviations and non-conformities noted within the Processing department.

• Audit verify and maintain accurate records for each sample.

• Maintain donor client and employee confidentiality.

• Perform the final review of processing records prior to document archival.

• Initiate and/or review document change orders.

• Review personnel training records to ensure that staff is current.

• Coordinate and/or facilitate the training certification and competency assessment of staff.

• Remain current in all training.

• Conduct direct report meetings and perform employee performance reviews.

• Facilitate or assist in the interview selection process and onboarding of new employees.

• Provide tours of department (i.e. vendors audits shadows)

• Maintain Production Schedule including time-off requests as dictated by coverage requirements.

• Review and approve timecards for direct reports and other staff as required by management.

• Perform general lab cleaning and maintenance.

• Understand Job Hazard Analysis concerns at each workstation.

• Communicate safety issues deviation from procedures and abnormalities to responsible parties (Management IT Safety Representative etc.).

• As business needs dictate works extended hours to complete daily department goals or tasks to include mandatory overtime.

Travel:

• N/A

Qualifications Knowledge Skills and Abilities:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required

Leadership Experience:

• Experience in guiding or mentoring junior staff.
• Experience in leading cross-departmental team projects and/or special duties.
• Demonstrate ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
• Demonstrate ability to write routine reports and correspondence.
• Demonstrate ability to speak effectively before groups of employees in the organization.
• Use grammar vocabulary and style to communicate logically.
• Demonstrates social capability - interacts confidently and reads the situation. Empathetic and can evaluate likely reactions.
• Avoids engaging in unprofessional conversation.
• Demonstrate ability to deal with conflict in a productive and professional manner. Contributes to a positive environment.
• Demonstrate ability to be collaborative and is able to communicate effectively with other supervisors managers and other departments.
• Communicate effectively with other departments regarding sample process flow issues system issues safety issues or general information.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
• Ability to compute rate ratio and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Attention to Detail:
• Ability to zoom in to detail quickly and accurately. Checks information while picking up inconsistencies and mistakes.
• Participates and sees individual tasks through to completion.

Language/Communication Skills:

• Demonstrate ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
• Demonstrate ability to write routine reports and correspondence.
• Demonstrate ability to speak effectively before groups of employees in the organization.
• Use grammar vocabulary and style to communicate logically.
• Demonstrates social capability - interacts confidently and reads the situation. Empathetic and can evaluate likely reactions.
• Avoids engaging in unprofessional conversation.
• Demonstrate ability to deal with conflict in a productive and professional manner. Contributes to a positive environment.
• Demonstrate ability to be collaborative and is able to communicate effectively with other supervisors managers and other departments.
• Communicate effectively with other departments regarding sample process flow issues system issues safety issues or general information.

Mathematical Skills:

• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
• Ability to compute rate ratio and percent and to draw and interpret bar graphs.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Attention to Detail:
• Ability to zoom in to detail quickly and accurately. Checks information while picking up inconsistencies and mistakes.
• Participates and sees individual tasks through to completion.

Work Environment:

Schedule/ Work Hour Requirements:

• This is an onsite position in Tucson AZ

  • Work hours dictated by the requirements of the lab; flexible to work alternate schedules able to work mid-shifts weekends and holidays. This role will be Wed-Sat (4/10) 1:30pm-12:00am

• Responsible for monitoring work hours to avoid the accrual of overtime.

• Must report to work within 1.5 hours from the receipt of notification if On Call for a given shift.

• Flexible to accommodate scheduling gaps and staffing challenges.

Physical Requirements:

The requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee is regularly required to balance activities that require seeing listening touching and verbalizing needs.

• Specific vision abilities required by this job include close vision distance vision color vision and ability to adjust focus.

• Perform repetitive tasks for long periods.

• Frequently required to walk; climb ladder or step stool; sit and reach with hands and arms.

• Lift and/or move up to 50 pounds.

• Stoop kneel crouch or crawl.

• The employee is required to wear personal protective equipment whileprocessing potentially biohazardous products that may include umbilical cord blood blood products and/or umbilical cord tissue.

• The employee is required to wear personal protective equipment while utilizing cleaning reagents that may contain hazardous chemicals.

• The employee is required to wear personal protective equipment while utilizing liquid nitrogen and working with equipment that maintains extreme low temperatures.

Experience / Education:

• Bachelors or Associate degree in a Laboratory Science or MLT/CLT;

• and/or two years of experience working at CBR with one year experience as a processing technician;

• and/or one year experience working at CBR with six months leadership experience as a Technician III;

• and/or equivalent combination of education/experience.

As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us at to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.