Client Services Associate

KEY RESPONSABILITIES

Client Engagement & Support

Respond promptly and professionally to client inquiries while delivering a WOW client experience and maintaining high professional standards.

• Coordinate transactions including opening and closing accounts transfers deposits and withdrawals.
• Communicate transaction status updates clearly to clients and advisors.

Custodian Relationship Management

Act as the primary point of contact for our main custodians (Schwab and Fidelity) and secondary custodians (TIAA Cref Nationwide American Funds 529 Plan providers etc.).

• Ensure compliance and resolve account servicing matters efficiently.

Administrative & Organizational Excellence

Maintain meticulous digital filing of client documents in Egnyte adhering to internal naming protocols and SEC guidelines.

• Schedule client appointments and assist advisors with meeting preparation.
• Handle inbound phone calls ensuring all calls are answered screened or transferred promptly and accurately.

Technology Integration & Data Management

Keep Salesforce CRM and financial planning software (eMoney/MyMoneyLife) up to date with client and prospect information.

• Provide basic technical support to staff troubleshoot software-related issues and coordinate with vendors on updates and upgrades.
• Uphold data privacy regulations and internal policies to safeguard sensitive client information.

Compliance & Regulatory Support

Complete compliance review action items and collaborate with the Chief Compliance Officer to perform periodic account reviews.

• Prepare submit and track necessary paperwork to custodians.

Collaboration & Reporting

• Team with clients other advisors (e.g. attorneys CPAs) to provide relevant documents and updates.
• Identify opportunities for process improvements to enhance overall client satisfaction and operational efficiency.

PROFESSIONAL COMPETENCIES

Client-Focused Approach

Demonstrate a genuine empathy for client needs ensuring clarity and care in all interactions.

Communication & Presentation Skills

Convey complex details concisely through email phone and in-person meetings adapting to different audiences.

Business Development Orientation

Recognize growth opportunities and proactively contribute to the firms expansion through strategic collaboration and process improvements.

Technology Integration & Support

Advocate for effective technology adoption across the organization providing front-line support and managing vendor relationships.

Organizational Improvement

Show intellectual curiosity and a drive to innovate-constantly seeking ways to enhance processes and operations.

PERSONAL COMPETENCIES

Time Management & Prioritization

Balance multiple tasks with a keen eye for detail.

Growth Mindset

Open mind to learn grow be challenged and be proactive to find solutions

Approachability

Listen empathetically and value diverse perspectives fostering strong interpersonal relationships.

Integrity & Trust

Maintain strict confidentiality and honesty in all dealings accepting accountability for mistakes.

Peer Relationships

Collaborate effectively with colleagues gaining trust and support through teamwork and openness.

Presentation Skills

Communicate in a clear concise manner that delivers the intended impact.

How to be GREAT at this Job

• You read our company core values and you are energized about the idea of working with professionals who are amazing humans living up to these values:
• Youre an excellent communicator on the phone in person and in writing.
• You can read in between the lines and be wise beyond your years to know what clients really need
• You are obsessive about organization and task management.
• You are the type of person who loves putting new processes in place and then celebrating when those processes make everyones job easier youll fit right in.
• You already know the differences between Roths and 401ks Roth Conversions and IRA Rollovers and Revocable Vs Irrevocable Trusts. You feel proud about geeking out all this financial lingo with your friends
• You sincerely love dealing with people and feel like your team and clients are like an extended family.
• You make stuff happen. Better yet you cant wait to tell us about a new creative way to do something that we havent thought of
• People always ask you to help because when you say youll do something youll do it.

What a Day May Look Like

One day you might be on the phone with a Schwab representative to expedite a time-sensitive transaction or account transfer then spend the afternoon ensuring all client documents are perfectly organized in Egnyte. At any moment you will be on the phone learning about one of our amazing clients who needs immediate help but also loves to share about the newest addition to their family. By the end of the week youll have collaborated with advisors on upcoming client reviews and even flexed your creative muscles to suggest a new workflow to help the whole team move faster.