Customer Service Representative (Manufacturing)
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Job Location:
Newport News, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Synerfac is seeking a Customer Service Representative for our client in Newport News VA. Our client is a leader in custom precision sheet metal manufacturing on the East Coast.
Responsibilities:
- Represent our company in a professional and positive manner.
- Data Entry of all incoming customer orders.
- Create Job Packets of all customer orders for production.
- Create Bills of Materials from customer drawings.
- Create physical and digital records for new items.
- Produce and Update Excel spreadsheet reports.
- Discuss discrepancies with supervisors and customers.
- Answer customer inquiries -requires communicating with buyers engineers and production supervisors by phone and email.
- Communicate with our engineers and supervisors by phone email and in person.
- Call customers to maintain relationships.
- File physical and digital part drawings purchase orders etc.
- Scan documents to server.
- Print labels.
- Answer phones route phone calls take messages.
- Other Miscellaneous projects or duties as assigned.
- 3 years of customer service representative or admin experience in manufacturing or related field
- Computer knowledge and skills including proficiency in Microsoft Office applications especially Excel Outlook and Word with the ability to understand and maintain simple spreadsheets. Must be comfortable with computers.
- Ability to type with speed and accuracy - touch typing & 10 key (50WMP typing speed desired)
- Basic Math skills including addition subtraction multiplication division and the ability to convert fractions to decimals inches to mm etc.
- Ability to accurately file alphabetically and/or numerically.
- Excellent verbal and written communication skills; ability to effectively communicate.
#ZRNV
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Synerfac Staffing Employment Agencies are located across the U.S. for your convenience. Synerfac specializes in accounting, administrative, engineering, IT skilled trades, scientific, sales staffing and more.
