National Channel Director

San Francisco, CA - USA

Monthly Salary: $ 132000 - 199000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

As a member of this fast-growing Channel organization you will be responsible for developing and nurturing a portfolio of channel partners across the global SaaS and telecom ecosystems. You will also be responsible for generating pipeline quota for your channel partner accounts. The ideal candidate will possess a strong SaaS and/or telecom background of direct sales and channel partner development. You must be comfortable operating in a fast-paced dynamic environment interacting with partner prospects at a wide range of organizations and working hand-in-hand with channel partners to generate new business. This position has a base salary incentive compensation and stock options. If youre looking for an opportunity to join an amazing team and deliver incredible value to individuals and businesses then this is the opportunity for you.

Responsibilities:

Supporting TSBs (Technology Solution Brokers) and the referral channel
Drive engagement pipeline and ultimately revenue through Talkdesks partnerships
Engage other prospective platform partners and explore and define strategy and opportunities
Structure negotiate and execute deals with prospective platform partners
Understand and internalize the Talkdesk vision solution set product roadmap and go-to-market activities and effectively communicate these to partner constituents
Collaborate with our Sales Marketing Product and Customer Success teams to identify high value opportunities and create partner enablement content and infrastructure
Prepare tailored presentation materials and conduct presentations/demos to accelerate partner acquisition and retention

Requirements:

BA/BS degree; MBA preferred
Experience in CX CCaaS or AI
4 years working in SaaS/technology business development and/or sales
Proven results in partnerships including negotiating agreements navigating complex organizations onboarding partners and managing/optimizing ongoing relationships
Engaging personality with excellent communication and presentation skills
Experience communicating persuasively to internal and partner executives
Highly organized self-starter who runs toward opportunities
Creative and critical thinker
Comfortable operating in a fast-paced dynamic startup environment
Willingness to travel as needed (up to 50%)

Pay Range (Base Pay): $132000 - $199000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Director

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!