Senior Director of Operations

Full job description

Job Title: Senior Director of Operations

Department: Support

Reports to: CEO Exec Team

Employment Type: Full-Time

Job Overview:

The Senior Director of Operations is the operational architect responsible for transforming Rivertown Dentals multi-location structure into a scalable high-performance platform. This leader integrates teams systems and financial levers to create an organization capable of sustained enterprise-level expansion.

Acting as the CEOs primary execution partner and second-in-command this role converts strategic vision into operational reality. They establish the mechanisms processes and performance standards that elevate every department while ensuring Rivertown delivers a consistent differentiated and exceptional patient experience across all locations.

This role is designed with a defined pathway into future COO responsibilities as enterprise scope operational complexity and demonstrated leadership performance warrant expansion.

About Rivertown Dental:

Welcome to Rivertown Dental a modern team-first privately-owned practice where we are on a mission to change the landscape of dentistry. We are equipped with the latest dental technology a full suite of in-house specialty services as well as abundant opportunities for growth and development.

We pride ourselves on a world-class culture that allows our team to focus on self-care so that they can better serve their team patients and community!

Performance Objectives(including but not limited to):

ORGANIZATIONAL LEADERSHIP & INTEGRATION

Serve as the operational bridge between the CEO senior leadership and site-level leadership.

Translate organizational vision into clear execution plans measurable scorecards and weekly operating rhythms.

Lead and enforce accountability structures ensuring leaders consistently hit targets and uphold standards.

Build organizational clarityremoving ambiguity resolving constraints and eliminating legacy practices that inhibit scale.

Develop coach and elevate the leadership bench ensuring every department is led by a high-performance operator.

CLINICAL OPERATIONS OVERSIGHT

Ensure clinical workflows training programs and compliance meet the highest quality and regulatory standards.

Manage clinical scheduling frameworks provider capacity and case-flow efficiency.

Standardize clinical systems equipment protocols supplies and SOPs to support predictability profitability and growth.

Protect clinical excellence while ensuring alignment with operational and financial objectives.

ADMINISTRATIVE & FRONT-OFFICE OPERATIONS Oversight

Ensure revenue cycle integrity insurance processes patient flow and front-office performance.

Enforce consistent SOP execution across all locationsno variation unless strategically justified.

Implement process optimizations that reduce friction improve efficiency and increase throughput.

PEOPLE LEADERSHIP & CULTURE

Set and enforce performance standards that raise the floor of behavior contribution and accountability organization-wide.

Address underperformance quickly and constructively replacing or upgrading talent where needed.

Model servant leadership operational excellence and cultural alignment in every interaction.

Anticipate team health issues before they escalate; solve root problems rather than symptoms.

TRAINING & DEVELOPMENT

Architect scalable onboarding and training systems that reduce ramp time and create predictable performance.

Support the senior leaders in building curricula certifications and capability ladders that match Rivertowns growth trajectory.

Ensure leadership development and skill acquisition occurs consistently across all roles and locations.

OPERATIONAL & FINANCIAL MANAGEMENT

Own operational scorecards and lead weekly and monthly reviews of leading and lagging indicators.

Drive financial discipline across operationsreducing waste increasing efficiency and expanding EBITDA through operational excellence.

Identify measure and optimize the financial levers that influence throughput profitability utilization and patient lifetime value.

Ensure every operational decision supports scalability and enterprise value creation.

PATIENT EXPERIENCE & CARE QUALITY

Ensure every touchpoint of the patient journey reflects Rivertowns standards values and brand promise.

Create process-driven workflows that reduce wait times eliminate bottlenecks and increase case acceptance.

Monitor patient satisfaction and partner with leaders to drive continual improvement.

Education & Experience:

Bachelors degree preferred; MBA or advanced leadership/healthcare/business degree highly valued.

Demonstrated commitment to personal and professional development and ongoing leadership growth.

Proven track record leading multi-site operations and integrating acquisitions including due diligence through operational and cultural integration.

Experience driving EBITDA growth in a scaling healthcare dental or multi-site service organization.

Success managing or materially contributing to an organization at enterprise scale with the ability to elevate infrastructure and performance beyond current-state operations.

Mastery of systems scorecards KPIs and repeatable operating mechanisms that produce predictable outcomes.

Ability to travel between multiple practice locations.

Demonstrated ability to create and deliver aDay Operational Plan.

Capabilities/Key Competencies:

Builds operational systems not workarounds

Thrives in speed clarity and executionnot consensus

Loves accountability metrics and visible progress

Raises standards replaces mediocre performance and builds high-caliber teams

Treats EBITDA capacity and operational leverage as strategic weapons

Operates with emotional disciplinelow drag high decisiveness

Views organizational identity culture and capability as the true moat

Pay:$180000.00 - $220000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance