Claims management specialist Process Associate French – Hybrid Bucharest

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting applications for the role of Claims management specialist - Process Associate - French Hybrid Bucharest
Perform operational tasks within all Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible for ensuring Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with stakeholders.
Responsibilities
Accurate and timely claim investigation
Escalation (to Collections) of invalid claims that translate into collectable amounts
Execute guardrail setting
Accurate and timely claim investigation
Escalation (to Collections) of invalid claims that translate into collectable amounts
Off Promo settlement by credit note creatio

Accountabilities
A Off Promo settlement by CSB allocated to relevant account from suspend account with rebate agreement as reference
Accurate and timely pricing & Logistic claim investigation with credit note creation
Escalation (to Collections) of invalid claims that translate into collectable amounts
Off Promo & Commercial Contract settlement by credit note creation
Off Promo& Commercial Contract settlement by CSB allocated to relevant account from suspend account with rebate agreement as reference

Preferred qualifications
Bachelors degree
Customer Focus (focus on internal customers and impact on our external customers); Experience in Claims Management will be an asset
Bias for action (focus on results and use of intelligent risk taking)
Team Alignment (team player; supports and respects others)
Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
Good communication skills ability to cooperate with customers
Problem solving and decision-making ability
Ability to work with various IT applications (SAP High Radius reporting tools Power BI customer portals etc.)
Analytical skills
Customer service orientation
Ability to work effectively under pressure
Knowledge of MS Office
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.