Commercial Loan Operations

Position Summary

The Commercial Loan Operations professional plays a dual role in managing both the front-end processing and back-end closing functions for commercial real estate loans. This position is ideal for a highly organized and adaptable individual who can coordinate seamlessly across departments ensuring a smooth loan lifecycle from initial application through funding and post-closing.

This position provides flexibility as the organization evaluates and refines its loan operations structure. The individual will perform duties from both the loan processor/coordinator and loan closer roles to support the team and ensure continuity of service to borrowers brokers and internal stakeholders.

Key Responsibilities

Loan Processing & Coordination

• Review loan applications and collect all required documentation from borrowers and brokers.
• Input and maintain data in the loan origination system (Salesforce).
• Order third-party reports including title insurance and appraisals; review for completeness.
• Ensure accuracy and completeness of files prior to underwriting review.
• Support underwriting with document validation and credit memo preparation.

Closing & Funding

• Manage the post-approval loan process from underwriting sign-off through funding.
• Coordinate closing timelines with borrowers brokers legal counsel and title companies.
• Review and validate due diligence items including title surveys UCCs and insurance compliance.
• Facilitate the drafting and execution of legal documents in partnership with external counsel.
• Coordinate wire funding and confirm delivery of final closing packages.

Pipeline & Communication

• Provide consistent and proactive updates to internal teams and external parties.
• Maintain notes and loan status updates in Salesforce and loan systems.
• Escalate issues or delays to management as needed.

Post-Closing & Quality Control

• Clear documentation or collateral exceptions after booking.
• Support ongoing servicing needs such as renewals extensions or modifications.
• Ensure files are audit-ready and organized for retention and review.

Continuous Improvement

• Participate in the refinement of workflows and department structure.
• Provide feedback on tools systems and procedures to enhance operational efficiency.

Qualifications & Experience

• 24 years of experience in commercial loan operations processing or closing.
• Knowledge of commercial real estate loan documentation and closing requirements.
• Experience coordinating with title companies legal counsel and third-party vendors.
• Strong communication organization and multitasking skills.
• High proficiency in Microsoft Office Suite; Salesforce and LendingWise experience preferred.
• Bachelors degree or equivalent experience in finance business or legal fields preferred.

Core Competencies

• Accuracy & Attention to Detail
• Customer Service & Stakeholder Communication
• Organization & Time Management
• Closing & Compliance Knowledge
• Collaboration & Adaptability
• Accountability & Ownership