Field Operations Manager Indianapolis, IN
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
POSITION TITLE: Field Operations Manager
REPORTS TO: Territory Operations Manager
PRINCIPAL RESPONSIBILITIES: Accountable for Industrial Crane Service profitability field operations personnel customer satisfaction and operational excellence in the assigned Territory/Branch. Through demonstrable and systematic KPI management role will assure continuous improvement to customer retention & satisfaction order execution and the profitability of each Konecranes location. Role will also cooperate with other regional functions to improve Konecranes brand equity ensure consistent and profitable growth improve process efficiency maintain established reporting requirements and secure the safety and welfare of Konecranes.
Detailed duties
- Responsible for all matters related to Safety. Ensure monthly safety meetings tool-box talks vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.
- Directly manage Field Supervisors Inspectors Technicians Site Managers Site Supervisors.
- Responsible for ensuring customer satisfaction for all work. Resolve customer concerns/complaints to the satisfaction of the customer and in the best interest of Konecranes according to the Voice of Customer (VoC) process.
- Coordinate with the Planning and or the Project Management organizations for all sold service work as needed. Ensure all WIP is scheduled or tentatively scheduled on the Planning board.
- Responsible for Productivity in accordance with targeted metrics.
- Responsible for the Gross Margin and Profitability of the branch operation
- Monitor and maintain the company equipment and assets in proper conditions good working order and in compliance with all applicable safety standards.
Qualifications :
EXPERIENCE: Minimum of five (5) years experience as a manager in customer service operations role; equivalent experience education and training will be considered. Previous experience managing a customer facing field service business preferred. Demonstrated leadership experience well-developed people skills a strong understanding of mechanical and electrical principles good written and verbal communication skills and good PC skills.
OTHER REQUIREMENTS: Must have and maintain a good driving record. Must be willing to travel as required including overnight trips. Travel estimated at 10%-20%.
Additional Information :
What we offer:
Benefits: Medical Plan Dental Vision 401k plan with a match from day one profit sharing identity theft protection accident insurance travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service 3 weeks. 13 years of service 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes moves what matters. Konecranes is a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Construction Experience
- Managed Care
- Management Experience
- Microsoft Outlook
- Utilization Management
- Case Management
- Pediatrics Experience
- Salesforce
- Relationship Management
- Leadership Experience
- Supervising Experience
About Company
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills th ... View more
