Employee Experience Project Manager

King County Metro Transits Employee Services Division is seeking a dynamic and visionary Employee Experience Project Manager to lead high-impact cross-functional initiatives that elevate HR service delivery and drive organizational excellence. This strategic role goes beyond traditional project managementits about transforming how Metro engages supports and empowers its workforce. The ideal candidate is a creative thinker and self-starter with a strong foundation in project and program management deep familiarity with HR operations and compliance and a passion for designing inclusive efficient and people-centered solutions.

As a trusted advisor and collaborative partner youll work closely with agency leadership HR functional teams and employees to align workforce strategies with Metros broader mission. From leading enterprise-wide HR initiatives and streamlining processes to championing equity and driving change management youll be at the forefront of shaping a workplace where people thrive and systems work smarter.

This is an exciting time to work at King County Metro Transit. We are the 10th largest transit system in the Country (per FTA) serve the fastest-growing transit market in the nation enjoy a 93% customer satisfaction rate and are creating an array of innovative mobility services for our riders. Click here to see why its worth working for King County Metro Transit.

This recruitment will be used to fill one (1) Career Service position.In addition this recruitment selection process may be used to generate an eligibility pool for future Career Service Term-limited Temporary and Special Duty Assignment positions that may occur in this classification. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

The Employee Experience Project Manager is a Project/Program Manager III classification.

Applyingequity and social justice principles is a daily responsibility and a foundational expectation for all King County this role you will apply equity and social justice principles that exemplify shared values behaviors and practices to all aspects of the work. As theEmployee Experience Project Manageryou will:

• Partner with agency leadership to understand workforce needs and develop HR solutions that support business objectives including consultative guidance on workforce planning performance management and organizational change initiatives.
• Act as a trusted advisor to managers balancing operational needs with employee advocacy and compliance while promoting equity inclusion and consistency in the application of HR policies and practices.
• Lead HR-related projects and programs using Project and Program Management principles ensuring alignment with strategic goals timelines and deliverables.
• Facilitate cross-functional project teams and collaborate with HR partners such as Disability Services Leaves Labor Relations Compensation Talent Acquisition and Learning & Development to ensure cohesive and integrated processes.
• Develop and implement standardized HR processes and workflows across functions ensuring they are efficient compliant and accessible to all employees and managers.
• Identify opportunities for process improvement and create solutions that reduce redundancies and enhance employee and manager experience.
• Track project milestones measure success metrics and report progress to stakeholders and leadership through clear documentation and presentations.
• Provide guidance and training to supervisors and staff on policy application process adoption and HR best practices.
• In partnership design and execute communication and change management strategies to support successful rollouts of new HR initiatives.
• Engage with employees to gather feedback on HR services and recommend improvements that elevate the overall employee experience.
• Use HR data and analytics to identify trends measure program effectiveness and provide actionable insights for decision-making.
• Perform other job duties as assigned.

We value the diverse experience skills and abilities our candidates bring to this important role. Candidates who do not possess all the qualifications listed below should still consider applying! You are encouraged to translate life experiences to show how they meet the required experience knowledge education and skills below.

We are looking for candidates who have the following minimum qualifications:

• A minimum of five (5) years of progressive HR experience and five (5) years of HR specific project/program management experience in large complex working environmentsORany equivalent combination of experience and education which provides the applicant with the desired skills knowledge and ability required to perform the work.
• Experience developing and implementing HR processes policies or programs that enhance efficiency and employee experience.
• Strong knowledge of human resources laws compliance principles and practices.
• Demonstrated success in managing complex multi-stakeholder HR projects with the ability to prioritize and oversee multiple projects simultaneously.
• Proven ability to build and maintain effective working relationships with individuals from diverse backgrounds roles and organizational levelsincluding leadership internal teams and external partnerswhile fostering collaboration and mutual success.
• Excellent oral and written communication skills including the ability to deliver formal and informal presentations of complex materials clearly and effectively to diverse audiences such as frontline workers leadership and external stakeholders.
• Demonstrated ability to approach projects problem-solving and negotiation with collaboration strategic thinking and data-informed decision-making to ensure compliance.
• Strong political and organizational savvy with the capacity to navigate diverse stakeholder perspectives and build consensus across varying viewpoints.
• Demonstrated proficiency in Microsoft Office Suite (Outlook Word Excel PowerPoint) with additional experience using collaboration tools such as Teams Zoom and project management software.

Highly competitive candidates will also have (desired but not required):

• Experience using NEOGOV and PeopleSoft.
• Professional certification such as PMP PHR/SPHR or SHRM-CP/SCP.
• Experience working in a unionized public sector or transit environment.
• Advanced knowledge and skill in project management principles methodologies and processes.

Who may apply: We are accepting applications from all qualified candidates including current King County employees and the general public.

How to apply and Selection Process: If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact Talent Advisor Sarah Ottele at .

Applications will be screened to determine whether eligible candidates meet the minimum qualifications as well as for competitiveness completeness and responsiveness to the required application materials information below. The most competitive applicants may be invited to participate in one or more interviews and/or other selection process elements. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes such as internal record review or reference check.

Required Application Materials:Applications submitted without the following required application materials will be deemed incomplete and be removed from consideration:

1. An online King County application updated with accurate contact information and relevant work history with job duties going back at least 10 years (or more if necessary).
2. Completed supplemental questions answered thoroughly and accurately.
3. A cover letter no longer than 2 pages describing how your background professional experience and skill set make you qualified for this specific position. Please highlight your experience with HR partnerships project/program management leadership of cross-functional initiatives and/or working experience in the public sector or large complex environments similar to Metro Transit.

NOTE: Additional documents (such as resumes) will not be reviewed if attached to your application. Please ensure all relevant work history and experience is provided and up to date on your King County application and do not attach additional documents outside of the required cover letter.

Position Details: This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. Employees are paid on a bi-weekly schedule every other Thursday.

Classification / Job Code / Grade / Union:Project/Program Manager III / 243301 / 63 / Non-Represented (Z3)

Work Schedule Details: Typical work hours are comprised of a 40-hour workweek Monday through Friday.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the departments hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Forbes named King County as one of Washington States best employers.

Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference Come join the team dedicated to serving one of the nations best places to live work and play.

Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.

King County is an Equal Employment Opportunity (EEO) Employer.

No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.