Oracle Service Cloud (RightNow) and Genesys Integration Lead

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who we are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Description:

Job Title : Oracle Service Cloud (RightNow) and Genesys Integration Lead

Job Type : W2/C2C

Experience : 8 - 25 years

Location : San Jose California

Responsibilities:

5 years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
3 years of hands-on experience with Genesys Cloud CX including IVR ACD and digital channels.
Proven expertise in telephony systems integration (VoIP SIP trunking SBCs PBX).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication stakeholder management and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments.
Genesys and Oracle certifications (e.g. Oracle B2C Service Certified Genesys Cloud Certified Professional).
Familiarity with scripting (JavaScript PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g. MuleSoft Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g. Oracle BI Genesys reporting).

Qualification:

Bachelors degree or equivalent combination of education and experience.

Who we are Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers. Job Description: Job Title : Oracle Service Cloud (RightNow) and Genesys Integration Lead Job Type : W2/C2C Experience : 8 - 25 ...