Linux Support Engineer

About Us

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SUSE puts the open back in open source collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information visit.

Job Description

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access pre-sales post-sales and service delivery. Technical teams focus is to solve various business systems and applications problems for customers onsite engineering personnel and Authorized Service Providers on standard specialized or complex systems.

Responsibilities:

• Provide advanced OS support to users of the SUSE Enterprise Linux product portfolio.
• Troubleshoot challenging complex critical and sensitive customer issues related to: Installation errors configuration errors out of the box not working functionality booting issues.
• Investigate usage problems unexpected product behaviour performance degradation and root cause analysis.
• Replicate customer issues in a technical lab environmentto provide optimal solutions..
• Communicate with customers through email remote sessions and occasionally via telephone.
• Be part of the EMEA team which makes up a 24x7 (follow the sun) support organisation.
• Provide technical support and maintain professional and customer centric communication with SUSEs customers.
• Collaborate efficiently with your technical support colleagues globally.
• Engage with development and product management on bugs and feature requests.
• Continuously contribute and collaborate on knowledge resources improvement and creation.
• Be required to work on call and weekends based on a shift rotation policy.

Preferred technical experience qualifications & skills

• A solid understanding and experience with the Linux operating system preferably certified (SCA RHCSE LPIC-1).
• Several years of experience system administrator for any Linux OS or in a technical support role relating to OS and infrastructure.
• The ability and experience troubleshooting various aspects of the Linux operating system.
• The ability and experience in adapting to new technologies.
• Basic Bash scripting.
• Expertise or understanding (at minimum) in the below areas:
  • High Availability / Clustering technologies
  • Storage technologies (like SAN multipathing iSCSI LVM)
  • Networking concepts and protocols
  • LDAP Kerberos Samba Active Directory
  • Non-x8664 architectures
  • Kubernetes experience or certification

Personal Attributes

• All candidates should be fluent in English (written and verbal).
• Ready to be office based.
• A strong sense of responsibility self-motivation and the ability to prioritise and organise multiple simultaneous workloads.
• The ability to assess the customer situation and select the best path forward.
• Interpersonal communication skills in both oral and written form.
• The ability to communicate complex technical information to customers in a clear and simple way.
• Experienced in providing a timely and accurate response and resolution to customer issues over the phone or electronically.
• The ability to work efficiently in a dynamic and collaborative environment with a team of highly skilled and motivated engineers.
• Respectful patient and professional approach in line with SUSE values.
• A team player

Job

What We Offer

We empower you to be bold driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly thus requiring agility strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If youre a big thinker obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy then please apply now!

We give you the freedom to be yourself. You will work in a global community of unique individuals like you with different backgrounds talents skills and perspectives. A truly open community where everyone is welcome has a voice and is encouraged to reach their full potential regardless of age gender race nationality disability sexual orientation religion or any other characteristics.

Sounds like the right fit for you Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future the meantime stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

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• Choice

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• Trust

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