Manager, IT Operations

• Lead IT operations teams providing direction coaching and performance management to support organizational goals.
• Oversee daily operations of infrastructure systems applications and IT service management (ITSM) functions.
• Ensure system availability performance and reliability through monitoring maintenance and incident response.
• Manage IT service delivery processes including incident problem and change management.
• Implement and enforce IT policies procedures and standards for operations security and compliance.
• Partner with technology and business leaders to align operational priorities with strategic initiatives.
• Develop manage and optimize budgets vendor relationships and service-level agreements (SLAs).
• Drive continuous improvement through automation process optimization and adoption of best practices.
• Prepare and present operational metrics performance reports and risk assessments to leadership.
• Perform other duties and responsibilities as required to support business needs.

Minimum Required Qualifications

• Education: First-level and/or advanced university degree preferred.
• Typical experience: 8 years in related role or experience including 2 years in management.
• Demonstrated experience in IT operations service delivery or infrastructure management.
• Strong knowledge of IT systems networks applications and service management frameworks (e.g. ITIL).
• Proven leadership communication and collaboration skills across technical and business functions.
• Ability to manage multiple priorities resources and projects in a dynamic environment.
• Actual experience may vary depending on role complexity geography and internal development opportunities or a comparable mix of training education and experience.

Preferred Qualifications

• Advanced degree or industry certifications (e.g. ITIL PMP CompTIA cloud platform certifications).
• Experience managing global IT operations in cloud-first or hybrid environments.
• Knowledge of security compliance and data privacy requirements affecting IT operations.
• Background in automation monitoring tools and modern IT operations practices (e.g. SRE DevOps).
• Prior experience in SaaS technology or media industries.

Physical Requirements

• This role may be performed in an office remote or hybrid work environment depending on business needs and applicable work arrangements. Standard working hours apply though flexibility may be required to accommodate deadlines or collaboration across time zones. Occasional travel may be required based on business demands.