Slots Operations Manager
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Job Location:
Henderson, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- Oversees Slot Operations to ensure proper procedures are being followed in accordance with company policy.
- Supervise hire schedule train evaluate coach and counsel Slot Department personnel.
- Utilize professional human relationship skills to select develop and motivate staff. Ensures staff is friendly and engaging to develop lasting relationships with our guests and build brand loyalty.
- Ensures that the assets on the floor are well maintained appear fresh and inviting to the guests
- Resolves customer disputes arising in the Slot Department.
- Submits Internal Control revisions to streamline Slot Operations. Works with Internal Audit on issues that arise in the dept.
- Maintains knowledge of competitors in the marketplace and visits them regularly.
- Evaluates and participate in the approval of customer credit.
- Assists the Regional Director/ Director of Slots in preparation of the departmental budget and attends Leadership meetings/functions in his/her absence.
- Performs slot department operations analyses; to include service times Responsible for driving Player club sign-ups as well as holding staff accountable for same. Participates in comp management and other related functions.
- Attends and represents the Slot Department at player related functions.
- Schedules a portion of each shift to canvas the slot floor to develop and maintain relationships with our players.
- Must maintain knowledge and stay current related to hotel and company promotions and assists in promoting the B-connected program.
- Must be able to utilize the 360/Viz Explorer Tools on an as needed basis
Qualifications :
- Must be at least 21 years of age.
- Minimum of five (5) years of experience in gaming with a concentration in Slots preferred.
- Minimum of three (3) years of Slot management experience preferred.
- Must have excellent communication and customer service skills. Performance of this job will take place in both an office setting as well as the casino floor. Candidate will be exposed to certain casino-related environmental factors including but not limited to noise second-hand smoke and varied degrees of lighting.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
Additional Information :
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Boyd Gaming Corporation Boyd Gaming is one of the nations leading casino entertainment companies. But were so much more a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philo ... View more
