Manager, Technical Solutions Manager

What Youll Do:

Are you ready to embark on an exhilarating journey of shaping the future of cloud computing At CoreWeave were not just another cloud provider - were pioneers revolutionizing the industry by putting bleeding-edge GPU technology on top of the industrys fastest and most adaptable infrastructure. We are on the hunt for a remarkable Manager of Technical Solutions Management (TSM) who shares our passion and has an understanding of GPU infrastructure and AI Applications to join our Customer Experience (CX) Organization. This critical leadership role will oversee the TSM function which is responsible for managing technical relationships with strategic customers defining and delivering on technical requirements and driving the execution of complex programs from concept to successful completion.

This position reports directly to the Director of Cloud Platform Support is global in scope and will work closely with leaders across Solutions Architecture Support Sales and Product Engineering teams to shape and execute strategies that solidify CoreWeaves reputation as the industrys premier provider of cutting-edge GPU infrastructure.

About the Role:

As the leader of this critical function you will define and monitor key performance indicators (KPIs) to evaluate program success and effectiveness. Leveraging these insights you will identify and eliminate inefficiencies accelerate operational speed and deliver exceptional results that reinforce CoreWeaves position as a market leader.

Responsibilities:

• Lead TSM function within CoreWeave:Build hire and lead a team of Technical Solutions Managers (TSMs) focusing on hiring top talent and fostering their growth to ensure they excel as the primary technical advocates for CoreWeaves most strategic customers.
• Collaborate across functions: Work closely with leaders in Solutions Architecture Support Sales and Product Engineering to elevate and enhance the CoreWeave customer experience.
• Customer Engagement: Directly engage and collaborate with key customers to understand their AI workloads pain points and future requirements to continuously improve our service offerings.
• Process optimization: The TSM function plays a critical role in ensuring CoreWeaves success by:

1) Owning the technical relationship with strategic customers

2) Defining and translating customer requirements into actionable solutions

3) Driving end-to-end program execution

4) Collaborating with capacity management data center operations and fleet operations across key strategic customers.

5) Influencing product strategy and working with engineering to design and implement technical solutions that align with customer needs

6) Proactively identifying and mitigating risks

7) Measuring and driving customer success to exceed expectations.

Who You Are:

We believe in investing in our people and value candidates who bring diversified experiences to our teams. If any of the following resonates with you wed love to talk:

• Education: B.S. in Computer Science or a related technical discipline or equivalent experience with an advanced degree in a related field is preferred
• Experience: 5 or more years of experience in software engineering systems engineering hardware engineering solutions architecture customer support technical program management product management or delivery management with a minimum of 5 years in a leadership role within a high-growth environment.
• Technical Proficiency: Deep understanding of the cloud infrastructure landscape. Ideally with an understanding of the fundamentals of Kubernetes GPU compute AI/ML and high-performance computing.
• Track Record: Successfully organized and coordinated the efforts of multiple teams to deliver long-running complex projects with visibility to senior stakeholders.
• Leadership Style: Exceptional leadership skills with the ability to influence and engage stakeholders at all levels. Excellent verbal and written communication skills with a strong capacity to clearly present complex technical information.
• Excitement for Growth: Excited about making a mark on the lives and products of a fast-paced dynamic organization experiencing hypergrowth.
• Travel: Open to travel up to 30%

Wondering if youre a good fit We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams even if you arent a 100% skill or experience match. Here are a few qualities weve found compatible with our team. If some of this describes you wed love to talk.

• You love to build teams from the ground up
• Youre curious about new technology in the AI space
• Youre an expert in managing conflict and achieving mutually beneficial technical outcomes

Why CoreWeave

At CoreWeave we work hard have fun and move fast! Were in an exciting stage of hyper-growth that you will not want to miss out on. Were not afraid of a little chaos and were constantly learning. Our team cares deeply about how we build our product and how we work together which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry who will want to learn from you too. Come join us!

The base salary range for this role is $165000 to $242000. The starting salary will be determined based on job-related knowledge skills experience and market location. We strive for both market alignment and internal equity when determining addition to base salary our total rewards package includes a discretionary bonus equity awards and a comprehensive benefits program (all based on eligibility).