Customer Service Rep 2
Share
Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
SECRETARY OF STATE (DEPT OF STATE)SECRETARY OF STATE (DEPT OF STATE) |
Customer Service Representative 2
| Job Location: |
Address:1700 W. Washington St. Phoenix AZ 85007
| Posting Details: |
Salary: 20.00
Temporary Position
| Job Summary: |
The Business Services Representative performs journey level customer service activities by performing tasks initiated by the general public through telephone e-mail mail or in-person. The position processes documents for the following items filed with the Secretary of States office including but not limited to:
* Notary Applications Renewals Cancellations and Complaints
* UCC Filings
* Trade Names
* Trademarks
* Apostilles
* Partnerships
* Telephonic Sellers
* Veterans Charities
* Public Records Requests
Position may require the use of discretion when releasing pertinent information; solving difficult customer service complaints/problems; conducting research compiling information and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts and reconciling cash against known figures for verification.
| Job Duties: |
- Data Processing and Data Entry
- Phone Calls and other Customer Interactions (including case research and resolution)
- Filing Scanning and Document Retention
- Payment Processing; and Reconciliation of Receipts and Cash
- Other duties as assigned as related to the position (typically 5% - 10%)
| Knowledge Skills & Abilities (KSAs): |
Knowledge of:
- Applicable program rules regulations policies and procedures systems and relevant statutes
- Principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
- The structure and content of the English language including the meaning and spelling of words rules of composition and grammar.
- Administrative and clerical procedures and systems such as word processing managing files and records transcription designing forms and other office procedures and terminology.
Skill in:
- Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
- Talking to others to convey information effectively.
- Actively looking for ways to help people.
- Understanding written sentences and paragraphs in work related documents.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
- Maintain keen constituent servicing etiquette.
Ability to:
- Perform routine tasks while maintaining focus and watching out for anomalies.
- Type 30 words per minute
- Multi-task on high profile casework while surrounded by a busy work environment.
- Establish and maintain professional and effective working relationships with colleagues and the public.
- Support a diverse multi-cultural workforce that reflects the community promotes equal opportunity at all levels of public employment and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
- Respectfully interact and service the diversity of customers found in our community.
| Pre-Employment Requirements: |
Valid Arizona drivers license.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
| Contact Us: |
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
The Arizona Department of Revenue is consistently striving towards recruiting individuals who are committed to providing quality services to the citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within state government.
