Assistant Director of Front Office

Reporting to the Director Front Office responsibilities and essential job functions include but are not limited to:

• Assist the Director of Front Office in overseeing all Front Office and Guest Services operations ensuring service standards are consistently met or exceeded.
• Lead mentor and support a team of supervisors and line-level colleagues across Front Desk PBX Operator Bell/Lobby Ambassadors and Concierge.
• Ensure efficient and personalized guest check-in/check-out procedures.
• Monitor guest feedback and work cross-departmentally to implement service enhancements.
• Manage daily scheduling payroll and shift coverage to meet forecasted occupancy.
• Handle guest escalations and VIP arrivals with professionalism and confidentiality.
• Support the implementation and training of Opera Cloud PMS maintaining system accuracy and team competency.
• Collaborate with Housekeeping Engineering and other departments to ensure seamless communication and operational flow.
• Assist with labor productivity expense and inventory control and KPI tracking for the department.
• Uphold and model Fairmont brand standards and Forbes service expectations.
• Other duties as assigned

Qualifications :

• Minimum 3 years of progressive leadership experience in luxury hotel Front Office operations.
• Proven knowledge and hands-on experience with Opera Cloud Property Management System is required.
• Strong communication organizational and interpersonal skills.
• Ability to remain calm under pressure and resolve guest issues diplomatically.
• Detail-oriented with a passion for hospitality and guest service excellence.
• Flexibility to work weekends evenings and holidays as required.
• Bachelors degree in hospitality management or a related field is preferred.
• Ability to work independently and prioritize responsibilities
• Computer proficiency in a Windows environment (Word Excel PowerPoint)

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

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Remote Work :

No

Employment Type :

Full-time