Ontology & Content Governance Specialist

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

ServiceNow is looking for a highly motivated and detail-oriented individual to join as an Ontology & Content Governance this critical role you will help safeguard the integrity of our data and content foundation by applying governance rules that ensure consistency reliability and scalability across the go-to-market ecosystem. You will partner with Campaign Managers Content Strategists and Operations teams to keep reporting accurate activations successful and content systems trusted and usable.

You will need to be precise analytical and comfortable working with categories tags and fields across multiple platforms. You will validate changes monitor compliance with governance standards and support workflows that ensure data and content scale without disruption.

By applying and maintaining these standards you will help create the trusted data foundation that powers accurate reporting today and AI-enabled efficiency in the future.

What you get to do in this role

Apply governance rules to metadata and taxonomies across the go-to-market stack including planning budgeting content activation CRM and analytics so data stays accurate and consistent
Review incoming requests to add or modify metadata tags fields and values ensuring changes follow standards and align across systems
Validate taxonomy use to ensure processes and automations run smoothly end-to-end
Support reporting accuracy by checking that taxonomies connect properly across systems for rollups and reconciliations
Manage content lifecycle tasks like reuse refresh and retire workflows so the Marketing Content Library and related repositories remain current and usable
Provide day-to-day guidance to campaign content and operations teams on applying standards in their work
Collaborate with peers and governance leads to escalate issues resolve inconsistencies and improve taxonomy processes over time

Qualifications :

To be successful in this role you have

4 years of experience in marketing operations content management data entry/quality or a related internship or role
Experience reviewing and applying categories tags or fields in systems with a focus on keeping updates consistent across tools
Strong attention to detail with the ability to check work carefully and spot errors or inconsistencies
Curiosity and an AI-native mindset: eager to learn how clean organized data powers automation reporting and smarter ways of working
Bachelors degree in Marketing Business Information Systems or related field; or equivalent practical experience

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Yes

Employment Type :

Full-time

By applying and maintaining these standards you will help create the trusted data foundation that powers accurate reporting today and AI-enabled efficiency in the future.

What you get to do in this role

Apply governance rules to metadata and taxonomies across the go-to-market stack including planning budgeting content activation CRM and analytics so data stays accurate and consistent
Review incoming requests to add or modify metadata tags fields and values ensuring changes follow standards and align across systems
Validate taxonomy use to ensure processes and automations run smoothly end-to-end
Support reporting accuracy by checking that taxonomies connect properly across systems for rollups and reconciliations
Manage content lifecycle tasks like reuse refresh and retire workflows so the Marketing Content Library and related repositories remain current and usable
Provide day-to-day guidance to campaign content and operations teams on applying standards in their work
Collaborate with peers and governance leads to escalate issues resolve inconsistencies and improve taxonomy processes over time

Qualifications :

To be successful in this role you have

4 years of experience in marketing operations content management data entry/quality or a related internship or role
Experience reviewing and applying categories tags or fields in systems with a focus on keeping updates consistent across tools
Strong attention to detail with the ability to check work carefully and spot errors or inconsistencies
Curiosity and an AI-native mindset: eager to learn how clean organized data powers automation reporting and smarter ways of working
Bachelors degree in Marketing Business Information Systems or related field; or equivalent practical experience

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Compliance Management
Information Management
Proofreading
Social Intelligence
Content Quality
Factual Information
Video Packages
Conduct Interviews
Records Management
Creative Content
Editorials
News Stories
Newsgathering
Content Reviews

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About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

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