Principal Inbound Product Manager Performance Telemetry

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The Team: Core Platform Business Unit
Core Platform is a global organization made up of hundreds of Software Engineers Quality Engineers Product Managers Designers Strategic Operations and Leaders. We deliver best-in-class performance resiliency scalability and security for over 8400 customers including more than 85 percent of the Fortune 500 with a 98 percent renewal rate. As the foundation of the Now Platform Core Platform powers Runtime and Development capabilities that digitize workflows across departments and critical systems. 

This specific team is within the Telemetry group that belongs in the Platform Core Experiences. They are responsible for collecting processing and displaying performance data at scale for internal and external needs. 

This position reports to:  Director Inbound Product Management - Platform Analytics

What you get to do in this role: 

• Vision & Strategy Development
  • Define and drive the strategic vision for enterprise performance telemetry across all platforms and environments (cloud on-prem mobile etc.).
  • Develop a comprehensive 3-year roadmap that aligns with company goals and user needs focusing on scalability reliability and data visibility.
  • Partner with executive leadership to prioritize strategic initiatives that support innovation operational excellence and customer satisfaction.
  • Identify key performance indicators (KPIs) for product and platform health to inform leadership reporting and real-time monitoring solutions.
• Product Planning & Execution
  • Collaborate with Engineering Design and QE teams to define desired product outcomes success metrics and acceptance criteria.
  • Lead release planning activities including epic and user story creation backlog grooming sprint planning and stakeholder demos.
  • Ensure telemetry solutions are highly performant secure and seamlessly integrated into existing workflows.
  • Partner with DevOps and architecture teams to evolve observability standards and instrumentation practices.
• Customer & Stakeholder Engagement
  • Actively engage with customers partners and internal stakeholders (e.g. SRE Support Customer Success) to capture feedback and identify pain points.
  • Translate user insights into actionable product requirements and enhancement opportunities.
  • Lead customer discovery sessions and proof-of-concept initiatives to validate new telemetry capabilities and UX flows.
  • Serve as the internal voice of the customer for all things performance telemetrybalancing internal priorities with external impact.
• Cross-Functional Leadership
  • Act as the subject matter expert on telemetry best practices and observability tooling across the organization.
  • Evangelize the use of telemetry data to drive operational decisions improve reliability and optimize system performance.
  • Collaborate with Product Marketing and GTM teams to communicate the value and competitive differentiation of new telemetry capabilities.
  • Contribute to technical documentation release notes and internal training to support product adoption and stakeholder alignment.

Qualifications :

To be successful in this role you have:

• 8 years of experience leading and delivering data-intensive applications in application performance monitoring observability or AI monitoring.
  • Masters degree with 6 years or PhD with 3 years equivalent 
• Expertise in the performance domainbalancing tradeoffs in data collection transport storage and query at scale.
• Ability to navigate and align a matrixed organization with diverse internal and external data needs.
• Strong domain knowledge of application performance monitoring and observability tools (e.g. New Relic Datadog Dynatrace Splunk Grafana)
• Working knowledge of Open Telemetry Protocols collectors and exporters  
• Experience with data collection warehousing and query solutions for large-scale environments.
• Proven track record leading and running Scrum teams in an Agile environmentdriving backlog prioritization sprint execution and cross-functional collaboration.
• Experience in AI Agent observability is highly preferred. 
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

FD21

For positions in this location we offer a base pay of $147300 - $257800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time