Technology Support III Major Incident Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic team to innovate and refine technology operations impacting the core of our business services.
As the Technology Support III Major Incident Manager within Chase Travel you will play a critical role in ensuring the seamless operation of our travel technology platform. You will be responsible for managing major incidents that affect our customers travel experiences ensuring that issues are resolved quickly and efficiently to minimize disruption. Your expertise will help maintain our commitment to providing a problem-free travel experience for our customers.
Job Responsibilities:
- Lead the response to major incidents affecting the Chase Travel platform coordinating with cross-functional teams to restore service as quickly as possible.
- Act as the primary point of contact during major incidents communicating effectively with internal stakeholders
- Ensure adherence to departmental processes and policies during major incidents
- Coordinate with other Chase teams as required during major incidents
- Ensure a customer-centric approach in all incident management processes prioritizing customer satisfaction and experience.
- Provide timely updates to stakeholders during incidents ensuring transparency and trust.
- Generate reports on incident trends response times and service levels providing insights to senior management.
- Monitor and analyze incident metrics to identify areas for improvement.
Required Qualifications Capabilities and Skills:
- 3 years of experience or equivalent expertise in troubleshooting resolving and maintaining information technology services
- 5 years of experience in incidentmanagement in a technology or travel-related environment
- Experience utilizing ServiceNow DynatraceSplunk and other common support tools
- Strong understanding of ITIL framework and incident management processes
- Excellent communication and interpersonal skills with the ability to work collaboratively accross teams in a fast paced environment
- Proven problem-solving skills and a proactive approach to managing incidents
Preferred Qualifications Capabilities and Skills:
Experience with travel technology platforms or services is a plus.
Required Experience:
Manager
Key Skills
- General Services
- Law Enforcement
- Access Control
- ABAP
- Content Editing
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
