Entry Level German Speaking Customer Service in Sofia

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Provide top-tier customer service via phone email and live chat in German.
Address customer inquiries related to products services and troubleshooting.
Ensure quick and accurate resolution of customer issues to maintain satisfaction.
Collaborate with other departments to resolve more complex problems.
Accurately record and update customer information in our system.

Requirements:

Native German speaker with strong communication skills.
English proficiency at B2 level.
Excellent problem-solving abilities and a customer-focused attitude.
Flexibility to work shifts including evenings weekends and holidays as part of a rotating schedule.
Prior customer support experience is a plus but not required.
Basic computer skills and ability to adapt to new systems quickly.

What We Offer:

Competitive salary with extra compensation for late shifts after 10 PM.
Taxi vouchers for shifts that end late to ensure safe transportation.
Signing bonus of 1000 BGN.
Full training and ongoing support to ensure your success.
Opportunities for growth and career advancement within the company.
A modern and positive working environment in Sofia.
Working Hours: Monday to Sunday rotational shifts from 10:00 AM to 2:00 AM

Key Responsibilities: Provide top-tier customer service via phone email and live chat in German.Address customer inquiries related to products services and troubleshooting.Ensure quick and accurate resolution of customer issues to maintain satisfaction.Collaborate with other departments to resolve m...