Customer Care Representative
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Job Location:
Pittsfield, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Drive your career forward in the fast-paced automotive industry with a company that values your energy communication skills and commitment to excellence!
Were looking for an enthusiastic Customer Care Representative to join our team and help keep our community safe while ensuring our customers vehicles stay in top condition.
In this role youll connect with customers by phone text and email to schedule maintenance and service appointments share important updates like recalls and deliver a top-tier customer experience every time. Youll be an essential part of our Service Departments success all while earning competitive pay great benefits and opportunities to grow.
What Youll Do
Answer inbound calls to schedule service appointments
Reach out to customers via outbound calls and texts to remind them of upcoming maintenance or recalls
Use our scheduling and customer management software efficiently to organize appointments and track interactions
Stay informed on current service specials recalls and vehicle information
Collaborate with your team to meet and exceed appointment goals
What Were Looking For
Strong communication and interpersonal skills a friendly positive attitude is essential!
Dependable self-motivated and goal-oriented
Comfortable handling a high volume of calls (approximately 120 per day)
Excellent computer comprehension skills able to navigate multiple software programs manage online systems and enter data accurately while communicating with customers
Strong multitasking ability and attention to detail
A reliable team player with solid attendance
Availability MondayFriday 8:30 AM5:00 PM plus an occasional Saturday (8:00 AM4:30 PM) weekday off provided when working Saturday
Qualifications
High school diploma or equivalent
Customer service or call center experience preferred
Proficiency with computers including multitasking between different programs and screens
Strong phone and written communication skills
Benefits
$20/hour paid weekly
Monthly performance bonuses
One-on-one coaching and continuous training
No night shifts or Sundays
Fun monthly competitions and prizes
Advancement opportunities after 1 year
Health Dental Vision and 401(k)
Paid vacation and sick time
Work Environment
Modern office setting with dual monitors and headset provided
Primarily seated computer-based work
Supportive team-oriented environment
Ready to accelerate your career in the automotive industry Apply today and start driving your success forward!
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
We are seeking an individual who excels in a team-based environment and seeks to provide every customer with exemplary service Requirements: Valid drivers lice...
