Operational Incident Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Job Title: Operational Incident Manager
Locations: Newcastle NSW Brisbane City QLD Sydney NSW or Melbourne VIC Hybrid
Type: Full Time II Fixed Term Contract for 6 Months and potential for extension
Get To Know Us:
SS&C delivers end-to-end superannuation administration combining advanced technology with deep industry expertise to ensure accuracy compliance and exceptional member experiences. Our services cover everything from contributions and benefit payments to risk management and regulatory reporting giving clients confidence and operational efficiency. By joining SS&C youll be part of a team that drives innovation and excellence in financial services administration.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Work/Life Balance: FlexibleTimeOff
- Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Income protection Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
- Training: Hands-On Team-Customised including SS&C University
- Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
We are seeking a detail-oriented and proactive Operational Incident Manager to join our team in the superannuation administration industry. The successful candidate will be responsible for managing and administering incidents across multiple clients. This role requires strong operational incident management skills superannuation experience analytical skills excellent time management demonstrated experience coordinating multiple work items across teams and a commitment to upholding a positive risk culture.
- Support the Head of Operational Excellence and the business in executing the incident management process ensuring timely and effective resolution.
- Lead end-to-end incident management including identification assessment remediation and prevention of incidents and breaches
- Conduct investigations and root cause analysis.
- Collaborate with various business units to ensure accurate and complete execution of remediation.
- Prepare reports and analyse trends in incidents to identify systemic issues and areas for improvement.
What You Will Bring:
- Experience in operational incident management and/or risk management within the superannuation or financial services industry
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Experience maintaining positive client relationships
- Experience coordinating work across multiple teams
- High attention to detail
- A team player who is committed to fairness quality and continuous improvement.
- Knowledge of superannuation and systems
- Ability to adapt quickly to changing environments
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Manager
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
Leading cloud-based provider of financial services technology solutions. SS&C Technologies owns and maintains the best financial technology in the industry
