Job Description:

The Sr. QA Analyst is responsible for leading and executing testing activities across web-based software projects. This role combines leadership and hands-on testing ensuring that high-quality solutions are delivered on time. The Lead will manage a small QA team work with leadership to establish testing best practices and work closely with stakeholders to drive continuous quality improvement.

Key Responsibilities

• Lead the planning execution and monitoring of testing activities across assigned projects.
• Collaborate with product engineering and project management stakeholders to define test strategies scope and estimates.
• Perform manual testing and identify opportunities to incorporate automation where beneficial.
• Guide the adoption of automation tools and frameworks (e.g. Playwright Cypress Selenium) as appropriate.
• Maintain a clear and prioritized defect management process.
• Review refine and maintain test documentation including test plans cases and reports.
• Analyze data identify discrepancies and recommend corrective actions.
• Provide reviews of test deliverables to ensure accuracy completeness and adherence to standards.
• Assign tasks balance workloads and oversee deliverables for a QA team of 57 engineers.
• Mentor coach and develop team members to build a high-performing QA team
• Facilitate knowledge-transfer sessions and promote continuous learning within the team.
• Represent QA in discussions on requirements scope timelines and release readiness.

Required Qualifications

• 6 years of professional experience in software testing including at least 2 years in a lead or senior QA role.
• Strong understanding of the Software Testing Life Cycle (STLC) and testing methodologies (functional regression integration exploratory UAT).
• Hands-on experience with at least one platform type: Ecommerce (e.g. Salesforce Commerce Cloud Shopify Magento) Content Management Systems (CMS) (e.g. Adobe AEM Contentful Sitecore) or Order Management Systems (OMS) (e.g. Manhattan IBM Sterling Oracle OMS).
• Experience with Atlassian tools including Jira (defect tracking) and Confluence (documentation).
• Exposure to test automation tools (Playwright Cypress Selenium or similar); hands-on experience preferred but not required.
• Strong SQL and data validation skills.
• Experience preparing dashboards and communicating status reports to stakeholders.
• Demonstrated ability to take ownership of QA deliverables across the full software delivery cycle.
• Proven ability to mentor and manage a small team while contributing as an individual tester.
• Strong communication and negotiation skills with technical and non-technical stakeholders.

Preferred Qualifications

• Experience working in Agile or hybrid delivery environments.
• Familiarity with CI/CD pipelines and integrating QA processes into release workflows.
• Exposure to performance load or accessibility testing practices.
• Experience working in a consulting role

Personal Characteristics

• Hands-on leader who balances management responsibilities with active contribution.
• Self-motivated with a strong focus on quality and continuous improvement.
• Thrives in collaborative fast-paced environments.
• Strong written and verbal communicator.
• Adaptable and able to prioritize effectively in dynamic settings.
• Builds strong trust-based relationships across teams and functions.

The anticipated salary range for this position is ($78000-$126500). Actual salary will be based on a variety of factors including relevant experience knowledge skills and other factors permitted by law.A range of medical dental vision 401(k) matching paid time off and/or other benefits also are available. For more information regarding dentsu benefits please visit

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