Customer Support Representative

Pune - India

Monthly Salary: Not Disclosed

Posted on: 27 days ago

Vacancies: 15 Vacancies

Job Summary

Job Opportunity: Customer Support Representative Inbound

Batch Date: 4th November

Process: Inbound (US Telecom Voice Process)

Location: Airoli

Shift Timing: US Shift 4:30 PM to 1:30 AM (Any 9 hours)

Working Days: 5 days working 2 rotational week offs

Salary: 18150 in-hand 4000 night allowance 22150 (including night shift allowance)
CTC: 20100

Age Limit: 21 to 32 years

Qualification:

Graduate (Fresher or Experienced)
HSC 3 Years Diploma
SSC 3 Years Diploma

Roles & Responsibilities:

Handle inbound calls from US-based customers for telecom services.
Resolve customer queries complaints and service-related issues professionally.
Provide accurate information and ensure customer satisfaction.
Log and update customer interactions in the system.
Adhere to quality and compliance standards during every call.
Work effectively in a fast-paced environment while maintaining communication etiquette.

Interview Rounds: HR Versant and Operations

Transportation:

Home pickup and drop available (within transport boundaries)

Note: All marksheets and passing certificates are mandatory

Required Skills:

customer satisfactionboundariestelecomoperationscustomer

Job Opportunity: Customer Support Representative Inbound Batch Date: 4th NovemberProcess: Inbound (US Telecom Voice Process)Location: AiroliShift Timing: US Shift 4:30 PM to 1:30 AM (Any 9 hours)Working Days: 5 days working 2 rotational week offsSalary: 18150 in-hand 4000 night allowance 22150 (i...