Principal Advanced Support Engineer, CSS Tech Delivery

As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location you will be responsible for resolution of moderately complex technical problems related to the installation recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing a demonstrated ability to work with customers on an independent basis with exceptional communication skills while consistently achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science Engineering or equivalent experience is preferred with 5 years related experience. Experience with Oracles core products applications and tools is important.

• 5 to 15 years of relevant experience as Oracle Core DBA.
• Should have worked in DBA Managed Services environment.
• Responsible for monitoring managing Mission critical database Production environments.
• Should have knowledge of Change management processes (SLAs ticketing approvals etc).
• Good understanding of the business impacts of critical situations.
• Demonstrated ability to effectively communicate at the technical and business management level.
• Should have a strong customer facing skills.
• Extensive knowledge and solid troubleshooting experience in the following areas:
  RAC RAT testing ASM Exadata Performance tuning Data Guard (Physical and Logical) DG Broker.
• Experience in database monitoring using Oracle Enterprise Manager including target management installation HA configuration and administration of OEM incident and alert management monitoring templates DBLM Integration with ticketing tool.
• Knowledge of Grafana is preferred.
• Experience in handling complex database backup and recovery scenarios using RMAN.
• Experience in database migrations (ExaCC OCI platform migration) and upgrades.
• Experience in troubleshooting various installation and patching issues.
• Experience in Oracle engineered systems like Exadata Supercluster.
• Hands-on expertise with OCI services Autonomous Databases Cloud migration strategies and Multi-cloud architectures.
• Experience in Golden Gate replication including unidirectional and bidirectional access.
• Experience in automation using Shell Perl Python Ansible scripts and AI/ML-based tools where applicable.
• Strong understanding of AIOps concepts leveraging AI tools for database monitoring anomaly detection and predictive analysis
• Experience in OS administration (Linux Solaris) virtualization storage (ZFS ZDLRA).
• Excellent written and verbal communication skills.
• Ability to work under pressure - quick thinking and remaining calm during stressful situations.
• Willingness to work in 24x7 rotational shifts and on weekends from office.
• Ability to quickly grasp complex technical issues.
• Appetite to learn new technologies and constantly improve technical skills.
• Academics: B.E/ Level - IC3/IC4
  
  Responsibilities
  

  Technical Lead:

  • 5 to 15 years of relevant experience as Oracle Core DBA.
  • Should have worked in DBA Managed Services environment.
  • Responsible for monitoring managing Mission critical database Production environments.
  • Should have knowledge of Change management processes (SLAs ticketing approvals etc).
  • Good understanding of the business impacts of critical situations.
  • Demonstrated ability to effectively communicate at the technical and business management level.
  • Should have a strong customer facing skills.
  • Extensive knowledge and solid troubleshooting experience in the following areas:
    RAC RAT testing ASM Exadata Performance tuning Data Guard (Physical and Logical) DG Broker.
  • Experience in database monitoring using Oracle Enterprise Manager including target management installation HA configuration and administration of OEM incident and alert management monitoring templates DBLM Integration with ticketing tool.
  • Knowledge of Grafana is preferred.
  • Experience in handling complex database backup and recovery scenarios using RMAN.
  • Experience in database migrations (ExaCC OCI platform migration) and upgrades.
  • Experience in troubleshooting various installation and patching issues.
  • Experience in Oracle engineered systems like Exadata Supercluster.
  • Hands-on expertise with OCI services Autonomous Databases Cloud migration strategies and Multi-cloud architectures.
  • Experience in Golden Gate replication including unidirectional and bidirectional access.
  • Experience in automation using Shell Perl Python Ansible scripts and AI/ML-based tools where applicable.
  • Strong understanding of AIOps concepts leveraging AI tools for database monitoring anomaly detection and predictive analysis
  • Experience in OS administration (Linux Solaris) virtualization storage (ZFS ZDLRA).
  • Excellent written and verbal communication skills.
  • Ability to work under pressure - quick thinking and remaining calm during stressful situations.
  • Willingness to work in 24x7 rotational shifts and on weekends from office.
  • Ability to quickly grasp complex technical issues.
  • Appetite to learn new technologies and constantly improve technical skills.
  • Academics: B.E/ Level - IC3