Senior Product Operations Manager – Messaging & Compliance
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Job Location:
Bellevue, WA - USA
Monthly Salary:
$ 105400 - 190200
Posted on:
17-10-2025
Vacancies:
1 Vacancy
Job Summary
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
Location: Bellevue WA (Hybrid minimum three days in office)Be Unstoppable with Us.
At T-Mobile we dont just connect calls we connect people businesses and possibilities. As a leader in the Commercial Messaging industry we drive innovation compliance and reliability through every interaction. Were looking for a Senior Product Operations Manager whos ready to make an impact by championing the performance reliability and regulatory integrity of our messaging and compliance products.
In this role youll monitor performance manage compliance operations and collaborate across internal and external partners to ensure T-Mobiles messaging ecosystem meets industry standards and ethical guidelines. Youll help shape how our messaging products perform scale and remain compliant ensuring our partners and customers experience the Un-carrier difference with confidence and trust.
What Youll Do
Monitor and Manage Product & Compliance Performance
- Track in-market product and compliance performance identifying trends risks and opportunities within commercial and non-consumer messaging channels.
- Evaluate partner and aggregator compliance with T-Mobiles Code of Conduct andCTIA industry best practices.
- Develop dashboards and reports to ensure visibility into compliance operations and message content integrity.
Lead Cross-Functional Issue Resolution
- Partner with internal legal product and trust & safety teams to analyze data uncover root causes and mitigate compliance issues.
- Collaborate with external messaging aggregators and partners to drive adherence tocommercial messaging policies and improve operational reliability.
Manage Compliance Tools & Operations
- Oversee day-to-day operations of compliance monitoring tools and ensure accurate proactive detection of policy violations or non-compliant messaging behavior.
- Define document and enhance operational procedures supporting message review remediation and enforcement cycles.
- Partner with vendors and platform teams to optimize tool functionality and ensure scalability in monitoring volume-based messaging ecosystems.
Champion Continuous Improvement
- Identify and drive process and product enhancements that elevate performance reliability and compliance adherence.
- Create feedback loops with compliance and network operations teams to improve message review accuracy response times and partner accountability.
Support New Product Development
- Provide operational and compliance insights for new or evolving messaging tools and products.
- Ensure emerging capabilities align with CTIA regulations commercial messaging best practices and T-Mobiles internal Code of Conduct.
Message Content Review
- Perform or oversee regular message content reviews for commercial and industry messaging campaigns to ensure alignment with CTIA standards brand safety and carrier policy.
- Develop training materials and best practice guides for internal and partner teams on compliant message formatting and delivery strategies.
What You Bring
- Bachelors degree in Information Technology Engineering or related field (required).
- 7 years of experience in technical or wireless industries with a focus onmessaging compliance or communications operations.
- 47 years of experience in product management vendor management or channel operations.
- Strong understanding ofCTIA guidelines non-consumer messaging industry messaging best practices and carrier compliance frameworks.
- Proficiency in compliance monitoring tools data analysis platforms and reporting systems.
- Exceptional analytical problem-solving and communication skills with proven success in cross-functional environments.
Preferred Skills
- Experience managingaggregator partnerships or large-scale messaging ecosystems.
- Working knowledge ofA2P messaging compliance10DLC andindustry governance frameworks.
- Proven ability to translate compliance insights into scalable business and operational improvements.
- A passion forcustomer protectiondata integrity andethical innovation in communications.
Why T-Mobile
Were not just a wireless company were a movement. We challenge the status quo innovate relentlessly and empower our people to think big. At T-Mobile youll be surrounded by curious thinkers bold problem-solvers and passionate teammates who believe in better together.
Come join a team thats reshaping how the world connects.
At least 18 years of age
Legally authorized to work in the United States
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Grow Your Career. Grow With One Join Us #WeAreOne We are driven. We are family. We are One. When you join MobileOne, you join a team of friends who work as hard as they play. You’ll learn how to be a leader, make bank, and most importantly, have fun along the way. With over 200 […] ... View more
