Director of Operations IT Managed Services & AI

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

As the Director of Operations IT Managed Services & AI you will serve as the operational command center for our IT Services Division ensuring that projects deliverables and initiatives are executed on time on budget and in alignment with business priorities as set forth by the CEO CFO CTO and Executive VP. This leader will own IT EXECUTION DISCIPLINE enforcing internal and external deadlines tracking progress across cross-functional team and maintaining operational excellence across all Digital/AI programs.

As a national premier consulting firm alliant is focused on providing solutions to help businesses transform and thrive. alliant offers six different service lines to our clients and this role acquires new clients for all service lines.

Responsibilities:

Operational Leadership & Execution

Oversee daily operations of the IT department ensuring alignment with organizational goals and deadlines
Enforce adherence to project timelines deliverables and milestones across infrastructure software development and digital transformation initiatives
Implement operational frameworks for tracking reporting and escalation of at-risk projects or delayed deliverables

Governance & Accountability

Develop and maintain standard operating procedures (SOPs) service-level agreements (SLAs) and performance dashboards
Hold internal teams and external vendors accountable for delivery timelines and quality standards
Lead the cadence of weekly operations reviews

Team Management & Culture

Foster a culture of discipline ownership and transparency across all IT initiatives
Partner closely with the CEO CFO CTO and Executive VP to forecast staffing budgets and operational resources

Process Optimization & Continuous Improvement

Analyze workflows identify inefficiencies and drive automation or AI-enabled solutions to improve operational speed and accuracy
Lead KPI tracking and continuous improvement programs across IT service delivery and support
Integrate tools to standardize execution and visibility

Qualifications:

Bachelors degree in Information Systems Business Administration or related field; MBA or PMP certification preferred
Preferred 10 years of IT operations or technology program management experience
Preferred 5 years in a leadership or director-level role overseeing cross-functional IT teams
Proven success in enforcing deadlines managing complex technical programs and delivering measurable outcomes
Strong understanding of IT infrastructure software development lifecycles and managed services
Exceptional organizational communication and leadership skills
Data-driven decision-maker with experience in operational metrics and dashboards
High sense of urgency with the ability to adapt quickly to changing priorities
Receptiveness to performance feedback within a team environment is essential

alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage 401(k) matching PTO company provided life insurance and disability onsite gym and group fitness classes paid covered parking daily allowance for onsite café and Starbucks and more! Leadership development and executive training opportunities. Opportunity to scale IT operations for one of the fastest-growing professional services firms in the U.S.

Do Work That Matters. alliant

Required Experience:

Director

As the Director of Operations IT Managed Services & AI you will serve as the operational command center for our IT Services Division ensuring that projects deliverables and initiatives are executed on time on budget and in alignment with business priorities as set forth by the CEO CFO CTO and Execu...