Admissions Specialist

San Jose, CA - USA

Hourly Salary: $ 21 - 24

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The LGTC Group is looking for a warm welcoming and responsible Admissions Specialist to assist in Client Admissions. LGTC Group is a comprehensive mental health care provider with a rapidly expanding footprint in the San Francisco Bay Area and Sacramento. LGTC Group provides a wide range of treatment options including partial hospitalization intensive outpatient programs residential psychiatry psychotherapy Transcranial Magnetic Stimulation (TMS) Ketamine treatment and Neuropsychological testing.

Duties and Responsibilities:

The duties of the Admissions Specialist include providing support to our new and incoming clients guiding them through the admissions process. This position will require daily communications with potential clients and their respective referral sources. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools including MS Excel CRM Zoho MS Office EHR Teams and Zoom. Ultimately a successful Admissions Specialist should ensure our admissions process for clients is efficient and smooth from initial contact to the day of admission. Admissions Specialists will report directly to the Admissions Coordinator.

Responsibilities include but are not limited to:

Daily ongoingcommunication via phoneemail and faxwithclients andreferralsources
Input and Organize Data
Follow up with completionofpatientregistrationincludingsigning ofROIConsent forTxClinical Scaleson EHR andClinicom andacquireclient medical records as needed.
Schedule Client Intake Assessments with Providers Recommendation Follow-up and Coordinate Date of Admission.
Communicateclearly and effectively withIA ProvidersProgram ManagersProgramDirectors and other relevant staffduring client coordination and admission.
Adjust to fluctuating peaks in patient flow and other operational demands whilemaintainingqualityof service

Qualifications:

High school diploma or equivalent
Mustpossessgood follow-up and personal skills
Demonstrates competence in reacting to and handling emergencies
Documentation skills
Ability to effectively communicate with people at all educational levels and from various diverse backgrounds
Commitment to excellence andhigh standards
Excellent written and oral communication skills
Strong organizational problem-solving and analytical skills
Ability to manage priorities and fluctuating workflow

Experience:

Customer service: 1 year

Benefits:

Pay: $21-$24/hr
Health Insurance
Dental insurance
401k
Life insurance
Paid time off
Vision insurance

Schedule:

Job Type: Full-time Non-Exempt
Weekly Hours: 40
8-hourshift8AM-5PMnegotiable

Work setting:

In-PersonCampbell CA

Can you describe yourpreviousexperience in Customer Service or related fields
Describe a time where you were able to de-escalate an emotionallycharged orhigh conflictinteractionwith a customer/clientand/or coworker
Can you give an example of a time when you had toresolve a difficult problem related to yourjob in customer service and what steps did you take toreacha resolution
What strategies do you use to engage and build professional and personable relationships with others
How do youmaintainyour enthusiasm and energy in the face of challengesthat arisewith otherswithin or outside of the workplace

Required Experience: