Admissions Mananger

Looking to make a difference in the lives of pets and people With an almost year-round beautiful blue sky and a scenic mountain backdrop HSPPR is a nonprofit animal shelter serving El Paso Pueblo and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200 employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization.

The Admissions Manager provides management and oversight for the animal admissions department community cat program and lost and found program. The role sets clear goals ensures efficient and compassionate workflows and foster a culture of empathy and collaboration. The admissions manager also ensures the team actively supports the community- guiding pet owners through difficult decisions connecting them with resources to keep pets in their homes and strengthening partnerships that promote animal welfare. Through strong people-focused leadership this role upholds HSPPRs mission and drives excellence in both animal care and community service.

Key Duties and Responsibilities:

Admissions

• Manages staff and ensures that the HSPPR Admissions Department operates in a coordinated efficient and effective manner.
• Manages all aspects of admissions including lost and found services owner surrender owner reclaim owner requested euthanasia ALE impounds triage care of sick or injured animals and multifaceted customer service.
• Fosters an environment of compassionate support to pets and people; provides counseling and resources to guests understanding of animal-related ordinances responsible pet ownership access-to-care options and other intervention services that help keep pets in homes.
• Ensures HSPPRs cash-handling procedures are followed including accurate daily close-out and reconciliation; manages accounts receivable for the department.
• Builds strong community relationships by coaching staff to consistently deliver respectful empathetic support and clear guidance to all guests seeking help for their animals.

Community Cats

• Manages the Community Cat operations and staff ensuring the program supports both animal welfare and community needs.
• Engages with community members to provide education resources and humane solutions related to free-roaming cats.
• Oversees the program in the absence of the Community Cat Coordinator

Lost-and-Found

• Manages Lost and Found Program operations and staff ensuring the program supports both animal welfare and community needs.
• Engages with community members to provide education resources and guidance to help reunite lost pets with their families.
• Oversees the program in the absence of the Lost and Found Coordinator.

Relationships

• Works to anticipate and resolve conflict and promotes open communication among volunteers staff and management. Solicits employee input regarding their work and workplace.
• Collaborates cohesively with all departments to ensure operational excellence. Provides recommendations of procedural changes and assists in the implementation of necessary changes. Problem solves with staff from other departments regarding kennel and shelter procedures and animal needs.
• Supports staff and volunteers; provide quality services to clients volunteers and employees recognizing their individual contributions to the success of our organization.

Communication

• Documents staff and volunteer complaints and handles concerns with professionalism and sound judgment. Involves Director of Shelter Operations COS as appropriate.
• Maintains visibility within the department and communicates significant developments with Director of Shelter OperationsCOS.
• Communicates pertinent information to staff managers and directors and ensures supervisors are communicating effectively with line staff.
• Collaborates and problem solves with other department leaders.
• Informs the Director of Shelter Operations - COS of developments that may affect HSPPR or the department including department progress media exposure public image client concerns and personnel issues.

Fiscal Responsibility

• Oversees inventory and ordering for the department.
• Submits department budget requests and operates within the established budget.
• Manages department payroll and staffing budgets to ensure efficiency.
• Maintains budget oversight including approving invoices and preparing financial or statistical reports as needed.

Performance Management and Supervision

• Hires supervises and evaluates direct reports. Coaches staff by providing ongoing feedback and timely performance evaluations. Sets performance standards; directs and motivates employees. Recognizes strong performance and counsels staff to correct issues. Adheres to principles of progressive discipline and consults with Director of Shelter Operations - COS regarding disciplinary actions and terminations.
• Supervises motivates and trains assigned staff in volunteer interactions and supervision ensuring effective teamwork strong performance and innovation.
• Conducts staff meetings and preparing staff training sessions.
• Utilizes performance-based management when counseling and evaluating staff sets measurable goals for employee growth submits evaluations on time and encourages continuing education aligned organizational needs.

Organizational Development

• Ensures that policies and procedures are followed consistently.
• Collaborates with staff to develop new ideas and improvements.
• Develops and follows timelines for annual plans and projects and holds accountable for staff decisions and actions.
• Supports management and discusses differences privately.

Other:

• Demonstrates commitment to the mission values goals and success of HSPPR.
• Appropriately documents observed animal behaviors using objective language in accordance with relevant procedures and policies.
• Perform all other duties as assigned.

Supervisory Duties

• Directly supervises the Admissions Team Community Cat Coordinator and the Lost and Found team.

Physical Demands

• Regularly sits at computer workstation.
• Must be able to lift push and pull a minimum of forty pounds with reasonable accomodation.
• Must be able to stand for extended periods of time.
• Frequently stands bends stoops and crouches.
• Is consistently exposed to animals and allergens under conditions where alternatives may be limited.

Schedule Requirements

• Five 8-hour shifts; Tuesday through Saturday on a weekly basis
• Must be available to meet organizational demands including weekends evenings and holidays as needed
• Fully on-site

Education/Experience Necessary

• 2-3 years of supervisory or managerial experience or an equivalent combination of education training and experience.
• Professional experience in animal welfare with a working knowledge of animal health behavior care and welfare principles.
• Demonstrated experience working directly with the public in a high-volume emotionally charged or service-oriented environment.
• Strong leadership skills including the ability to coach mentor and develop staff in a fast-paced setting.
• Ability to de-escalate difficult situation and provide empathetic solutions-focused customer service to a diverse community.
• Abilitytoeffectivelyreadwriteinterpretcommunicateperformbasicproblemsolvingandperformbasicmathas commonly expected from completion of a High School Diploma or equivalent education.
• Euthanasia By Injections (EBI) certification required at time of hire or ability to obtain within1 year.
• Proficiency in basic computer skills and ability to learn animal sheltering software.
• Strong animal handling skills and comfort working around animals of varying species sizes and temperaments.
• Ability to use sound judgment when addressing with personnel animal or operational issues.
• Ability to represent HSPPR professionally in community settings meetings and partnerships.

Applications close on: Tuesday January 20 2026 or when filled

Benefits include:

Health Insurance 401K with employer matching up to 4% of salary Dental and vision Plans Supplemental Group Life Insurance Short and long term disability Insurance Paid time off Holidays Direct Deposit Personal Pet Perks Wellness Programs Paid Sabbatical after 5 years of employment

The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program go to

The core values of the staff unite us and guide us to provide the best service to the animals in our care our organization and our community.

Core Values Statements-

• Compassion: We believe that animals matter. We are committed to treating animals and people with kindness respect and compassion.
• Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
• Integrity: We believe we can make the greatest impact by staying true to our mission always doing what is best for the animals and people of our community and by standing united in our decisions.
• Excellence: We are passionate about our mission and strive for excellence through continual learning innovation and the development of our board staff and volunteers.
• Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
• Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.

As a condition of employment with HSPPR you will be required to authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation verification of citizenship/immigration status and a motor vehicle record. By applying for this position you acknowledge and agree that any offers of employment will be contingent upon completion of the background check to the satisfaction of HSPPR.

In consideration of any offers of employment made as a result of your interest in this position by applying for this position you hereby waive any and all claims that you may have against HSPPR for invasion of privacy in respect to drug testing and background checks as listed above.