Bilingual Customer Service Representative
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Job Location:
Montgomery, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
At Bomb Party we believe in sparkle surprises and sisterhood. Founded by two sisters with a big dream and a live stream weve grown into a multi-million-dollar social selling sensation and were just getting started. Our one-of-a-kind reveal experience trend-setting jewelry and vibrant rep community have made us one of the fastest-growing brands in the industry. We are actively seeking reliable hardworking and motivated individuals to join our team.
As part of our team you will play a crucial role in ensuring that our customers and Representatives receive the support they need to make informed decisions enhance sales and opportunities and have a seamless experience with our products and services.
What youll do:
As a Bilingual Customer Support Representative you will be responsible for providing timely and accurate support to our direct sales field and customers through email chat and phone channels. You will serve as the primary point of contact for inquiries orders and concerns delivering exceptional service that exceeds customer expectations. Your role will involve resolving issues answering questions processing orders and providing product information to support our sales team and customers. Fluency in English is required; bilingual proficiency in Spanish is required.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email chat and phone. Assist customers and Representatives with order processing including order entry tracking and returns.
- Provide product information pricing and availability to customers and Representatives.
- Troubleshoot and resolve customer issues and concerns with empathy and efficiency.
- Collaborate with internal teams to escalate and resolve complex customer problems.
- Maintain accurate records of customer interactions and transactions as appropriate.
- Identify opportunities for process improvement and contribute to ongoing initiatives to enhance the customer experience.
- Meet or exceed performance metrics related to response time resolution time and customer satisfaction.
Education and Training
- High School diploma or GED required.
- Previous experience in customer support or a related field is preferred
- Excellent communication skills both written and verbal.
- Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues.
- Proficiency in multitasking and managing competing priorities in a fast-paced environment.
- Detail-oriented with a focus on accuracy and efficiency.
- Ability to adapt to changing business needs and technologies.
- Experience with customer support systems and knowledge of Microsoft Office Suite are helpful.
Benefits:
- Paid time off
- 401(k) with match
- Employee assistance program
- Insurance (medical dental vision and life)
- Health savings account
- Employee discount
- Occasional product samples
Schedule
- Full-time on-site position Monday through Friday
- Occasional overtime is required.
PLEASE NO STAFFING FIRMS
Bomb Party is an equal opportunity employer. We welcome diversity and inclusion throughout our operations including the hiring process. We do not discriminate on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected veteran status or any other characteristic protected by federal state or local law.
If you require a reasonable accommodation for any part of the employment process please contact us by email at and provide the nature of your request along with your contact information. Accommodation requests will be considered on a case-by-case basis.
Required Experience:
Junior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
