IT infrastructure and Network Operations Sr. Manager

Application assessments will be ongoing and the hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicants advantage to apply as early as possible.

Please Note:This is currently a telework position however there may be instances requiring you to work in-office at our Olympia WA location.

The Department of Enterprise Services (DES)provides centralized business services to state government agencies; to other public entities such as cities counties and tribes; and to Washington residents. DES mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

The Technology Services Division (TSD) is responsible for supporting the Department of Enterprise Services which is a central services organization providing support and services for state agencies cities and municipalities higher education vendors and the citizens of the state of Washington. Some of the services include contracting mail fleet surplus printing and imaging workforce support & development enterprise risk management visitor services finance and HR for internal and small agencies facilities and capital campus security systems.

DES Employees use data to guide their work collaboratively solve problems contribute improvement ideas eliminate waste from processes learn and make things better for our customers. The Systems Infrastructure & Support (SIS) unit within TSD is responsible for providing network infrastructure services and support for all agency staff. Support includes current applications the design and implementation of new solutions and transition to cloud addition SIS provides IT and security consultative services and determines networking requirements for IT projects.

The IT Infrastructure and Network Operations Sr. Manager provides strategic direction and technical guidance to the Network and Infrastructure team. This includes managing Network staff and providing consultation and technical recommendations to internal and external customers.

This position is a highly technical hands-on leader who is responsible for the support maintenance and security of agency infrastructure. The senior Infrastructure Manager leads infrastructure planning and projects manages vendors and makes recommendations to improve the agencys s infrastructure and environments. This role also partners with the business and other information technology teams to develop the annual infrastructure budget.

The IT Infrastructure and Network Operations Sr. Manager is a high functioning fast paced technical team of network and infrastructure engineers. IT supports DES business lines and statewide enterprise applications with a diverse customer base. Many of the systems this team supports are depended upon by DES vendors other state agencies and municipalities to provide service to their customers including Washington State citizens.

The selected incumbent is expected to support the mission of the organization by developing strategies and advising on emerging technologies that are relevant to the agencys goals. This position influences and develops IT policies standards procedures and guidelines. This position is responsible for the following:

• Manages the Systems & Infrastructure Support team
• Applies technical and security principles and practices to our IT environment
• Ensures a secure trusted stable and available network and hosting environment(s)
• Leads and oversees the development and management of IT policies and standards
• Participates in IT business and strategic planning
• Prepares budget information and requests reviews expenditures and plans for budget cycle
• Consults with IT and agency programs to determine the most effective use of infrastructure resources
• Implements sustains and develops IT Infrastructure technical documentation
• Is a member of the Technology Services Division (TSD) Leadership team
• Acts as a steward for all agency IT services in collaboration with the IT team
• Provides technical consultation for strategic business initiatives and legislative mandates
• Develops and presents long-term technical recommendations to executive management
• Builds and maintains strong relationships with internal and external stakeholders

This position reports directly to the Chief Information Officer.

For the full job description contact the recruiter Rachel Vaughan via and request an email copy.

Duties include:
Manages and provides leadership to the Infrastructure and Network Operations team. Identifies opportunities for new innovative technologies and develops strategic transition plans in collaboration with IT teams

• Demonstrated ability to work in ambiguous changing environments
• Demonstrated experience implementing technology upgrades and maintaining critical infrastructure
• Defines and recommends information technology strategies policies and procedures by evaluating customers technical needs identifying problems evaluating trends and anticipating business and technical requirements

• Directs work and manages team resources by determining skills within TSD and opportunities and estimating effort and duration to meet stakeholder and agency needs

• Provides direction on complex issues and service outages by working with multiple IT teams agency and customer stakeholders executives and vendors

• Develops expectations with staff in regular one on one meetings provides feedback clears roadblocks motivates team members to optimize performance levels and career development by setting goals and objectives

• Ensures delivery of high quality high availability for all IT systems by evaluating and tracking IT operational metrics and providing guidance for consistent proactive monitoring

• Completes all IT managerial responsibilities including performance planning performance evaluations progressive discipline training plan development and talent management

Establishes operational priorities in alignment with the divisions strategic planTasksto support the duty

• Plans and develops projects and strategies to align existing systems and processes with the IT strategic plan

• Shares advanced technical knowledge architectural expertise with the IT team and other state agency IT professionals by participating in the following committees: Enterprise Active Directory Forest Resource group Cloud enablement advisory committee and M365 User Group

• Ensures delivery of innovative solutions to enhance resolve or upgrade agency IT systems.

• Develops and implements compliance standards for using new and emerging technology which will track monitor and audit life cycles of software and hardware

• Consults with IT and agency programs to determine the most effective use of infrastructure resources

• Evaluate the impact of new innovative architecture products and services on IT investments business operations and customer satisfaction

Qualifications / Requirements
Experience should total 15 years.

OPTION 1

• Seven (7) years of demonstrated proven hands-on experience in advanced principles of enterprise technical architecture to include the integration of diverse hardware and software technologies
• Experience in performing critical analysis of complex systems and processes developing tactical and strategic plans using new and emerging concepts.
• Demonstrated knowledge of Microsoft Azure or similar cloud technologies Windows Servers Cloud Architecture and Virtual infrastructure
• Experience in developing technology policies and guidelines

AND
Eight (8) years experience as an effective manager with excellent team leadership skill with experience in creating strategic roadmaps training and presenting materials to leadership and mentoring teams.

OPTION 2

AND

• Minimum (8) years of demonstrated proven hands-on experience in advanced principles of enterprise technical architecture to include the integration of diverse hardware and software technologies
• Experience in performing critical analysis of complex systems and processes developing tactical and strategic plans using new and emerging concepts
• Demonstrated knowledge of Microsoft Azure or similar cloud technologies Windows Servers Cloud Architecture and Virtual infrastructure
• Experience in developing technology policies and guidelines

AND

OPTION 3

AND

• Minimum (6) years of demonstrated proven hands-on experience in advanced principles of enterprise technical architecture to include the integration of diverse hardware and software technologies
• Experience in performing critical analysis of complex systems and processes developing tactical and strategic plans using new and emerging concepts
• Demonstrated knowledge of Microsoft Azure or similar cloud technologies Windows Servers Cloud Architecture and Virtual infrastructure
• Experience in developing technology policies and guidelines

AND

Experience may be concurrent.

Additional qualifying experience may be substituted for education on a year-for-year basis.

Desirable/Preferred Education Experience or Certifications / Competencies

• ITIL Certified
• CMMI certification
• COA (Certified OpenStack Administrator)
• MCSD (Azure Solutions Architect certificate)
• MCSE MCSA (Microsoft) or similar
• Experience with IP Packet Analysis and SAN (storage area network)
• Proven hands-on expertise with creating complex network and application architecture
• Prosci Certified
• LeaderPath or similar

Leadership

• Working well with others demonstrated ability to work well with others and be respected as a leader and subject matter expert
• Coaching and Mentoring Actively partner with co-workers to provide them with information techniques instructions feedback and encouragement to maximize their success on the job
• Communication Effectiveness: Effectively communicate with co-workers and staff convey clear timely messages that positively influence the thoughts and actions of others.
• Actively take steps to build a cohesive and results-oriented operating environment facilitate effective and efficient meetings
• Actively lead or participate in meetings and discussions in a professional and constructive manner

Technical

• Provides consultation and solutions for customers and stakeholders which involve designing infrastructure to support application enhancements new lines of business and improved security.
• High level experience in architecting secure networks
• High level skills in IT security; must understand and have experience in state and federal security guidelines. Ability to implement security elements into new and existing network environments

Partner/Team/interpersonal & Communication Skills

• Collaborate with systems analysts developers testers project managers and other Technology Services Division teams.
• Understands who needs to know and keeps those parties informed and engaged in a timely meaningful way
• Establishes and maintains good working relationships with DES colleagues partners vendors and customers
• Possesses sophisticated communication skills including clear plain-talk writing
• Personal and professional integrity

Coach and Mentor

• Coach and mentor other System & Infrastructure Support Staff
• Results Orientation
• Strategy development and implementation makes things happen
• Situational awareness - Understands when the time is ripe to make progress on an issue
• Applies most effort to the highest priority issues
• Provides leadership to ensure the team makes an effective contribution to the organizations objectives
• Commitment to stakeholders

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse equitable respectful and inclusive workplace.
• Demonstrate a commitment to growth learning and self-awareness when provided training and opportunities to participate in improving our work environment.
• Participate and behave in a manner that creates trust and builds working relationships promoting teamwork and collaboration in the work environment.
• Demonstrate the understanding that all people are valued; contribute to an equitable inclusive and respectful environment when working with members of the group team organization or community.
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.

Special Requirements and Conditions of Employment

• Must successfully pass a criminal background check

How to Apply:
Interested We would love to hear from you! Click Apply at the top of this page to start your application. You can save the application and come back to it if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interestthat describes why you are the successful candidate and how you meet the specific qualifications for this position
• A current resume detailing experience and education
• A current list of at least three (3) professional referenceswith current contact information