Program Manager, Customer Success Operations
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Job Location:
Denver, CO - USA
Monthly Salary:
$ 118000 - 147000
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Udemy. Help define the future of learning.
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. Its personalized practical and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use whether theyre picking up something new or leveling up to stay ahead.
Over 80 million learners and 17000 businesses already learn with Udemy. If youre excited by change energized by learning and ready to have a real impact youll feel right at home.
Learn more about us on our company page.
Where we Work
Udemy is a global company headquartered in San Francisco with additional U.S. offices in Denver and Austin and international hubs in Australia India Ireland Mexico and Türkiye. This is an in-office position requiring three days a week in the office (Tuesday Wednesday Thursday) and flexibility on Mondays and Fridays.
About your skills
Project Management: Strong project management skills with the ability to manage multiple priorities and deadlines effectively.
Project Management Technologies: Strong proficiency in project management tools.
Cross-functional Collaboration: Experience working cross-functionally with teams such as Sales Marketing and Product.
Communication: Excellent verbal and written communication skills with the ability to present complex information in an understandable and actionable way.
About this role
We are looking for an experienced Program Manager to join our Customer Success Operations team. This role will focus on developing implementing and maintaining programs that enhance customer experience drive retention and support the overall growth of our customer success organization. The ideal candidate will have a strong background in program management operations and customer success.
What youll be doing
Project Management: Drive cross functional projects transformational projects and change management projects in partnership with CS Leadership
Examples of specific projects: Customer Advisory Board ownership Winback Program management
Design implement and manage customer success programs and initiatives
Develop standardized processes and workflows to improve operational efficiency
Create and maintain program documentation playbooks and best practices
Monitor program performance and implement continuous improvement strategies
Training and Support: Provide ongoing training and support to the Customer Success team on tools process and policies. Create training materials and best practice documentation.
Collaborate cross-functionally with Sales Marketing Product and Engineering to align customer success strategies and programs across teams.
What youll have
Experience: 5 years of experience in Program/Project Management roles ideally across a Customer Success Operations Customer Success Management discipline
Knowledge of customer success methodologies and frameworks
Experience with project management platforms.
Prior experience in a SaaS environment.
Tech-savvy: Familiarity with other customer success tools and CRM systems (e.g. Salesforce) is a plus.
Customer-centric Mindset: Passion for creating outstanding customer experiences and helping teams achieve that goal
Posting Date:December 29th
Application Window:
We anticipate the application window will be open until January 19 2026. Based on business needs this opportunity may remain posted beyond or closed before the anticipated application window.
At Udemy we strive to be transparent around compensation. Actual compensation for this role is based on several factors including but not limited to job-related skills qualifications experience and specific work location due to differences in the cost of addition to a base salary this role is also eligible for equity.
At Udemy we strive to be transparent around compensation. Actual compensation for this role is based on several factors including but not limited to job-related skills qualifications experience and specific work location due to differences in the cost of addition to a base salary this role is also eligible for equity.
Hiring Compensation Range
$118000 - $147000 USD
Why work here
Youll grow here.
Learning is part of the job. Youll get full access to Udemy courses a monthly UDay to invest in yourself and a budget to spend on whatever helps you improve. Many people are diving into AI lately but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. Youll have the space and tools to experiment apply and get better at using AI in practical ways.
Youll own your work.
We trust people to lead make decisions and follow through. You dont need to wait for permission or layers of approval to have an impact.
Youll build with others.
We collaborate openly and shape ideas together. Everyone has a voice and good thinking is welcomed from any direction.
Youll see your impact.
What you build helps people grow their skills change their careers or find a path forward. Youve got the experience why not use it to help others gain theirs
Bring your curiosity. Well bring the platform and the support. Lets LEARNtogether.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our Australia Benefits India Benefits Ireland Benefits Mexico BenefitsTurkiye Benefits & US Benefitspages to get an understanding of some of the benefits we offer. For details on region-specific benefits please refer to the information provided during the hiring process.
At Udemy we value diversity and inclusion and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability. We understand that not everyone will match each of the qualifications. However we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align wed love to hear from you!
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Udemy is an online learning and teaching marketplace with over 250,000 courses and 73 million students. Learn programming, marketing, data science and more.
