Automotive Service Advisor

New London County, CT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Monaco Ford is growing - and were looking for a motivated Service Advisor to join our expanding team! If youre passionate about providing exceptional customer service enjoy working in a fast-paced environment and want to grow your career with a company that values its people wed love to hear from you.

Responsibilities

Greet customers and assist with service inquiries in a friendly professional manner
Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis
Consult with customers on recommended services and available specials
Clearly explain repair recommendations and prioritize service needs
Document declined services and follow up appropriately
Keep customers informed on repair status timelines and costs
Ensure a smooth vehicle delivery experience addressing any remaining questions or concerns
Provide concierge-level support for all owner inquiries whether in person or by phone
Build lasting relationships through trust transparency and communication
Maintain solid knowledge of vehicle products and features to answer customer questions

What We Offer

Health and vision insurance
401(k) with company participation
Ancillary benefit plans
Saturday team lunches
Employee purchase plans
Paid training and ongoing development
Health and wellness initiatives
Closed on Saturdays and Sundays enjoy your weekends!
Opportunities for advancement within a growing organization

Qualifications

2 years of customer service experience (automotive service experience a plus)
Previous Service Advisor experience preferred
Strong communication and organizational skills
Experience with CDK or similar DMS systems preferred
High school diploma or equivalent required
Valid drivers license and clean driving record
Must successfully complete background MVR and drug screening checks

If youre ready to grow your career and be a part of a supportive growing team apply today and discover why Monaco Ford is known for its people-first culture and commitment to excellence.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Unclear Seniority

Responsibilities

Greet customers and assist with service inquiries in a friendly professional manner
Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis
Consult with customers on recommended services and available specials
Clearly explain repair recommendations and prioritize service needs
Document declined services and follow up appropriately
Keep customers informed on repair status timelines and costs
Ensure a smooth vehicle delivery experience addressing any remaining questions or concerns
Provide concierge-level support for all owner inquiries whether in person or by phone
Build lasting relationships through trust transparency and communication
Maintain solid knowledge of vehicle products and features to answer customer questions

What We Offer

Health and vision insurance
401(k) with company participation
Ancillary benefit plans
Saturday team lunches
Employee purchase plans
Paid training and ongoing development
Health and wellness initiatives
Closed on Saturdays and Sundays enjoy your weekends!
Opportunities for advancement within a growing organization

Qualifications

2 years of customer service experience (automotive service experience a plus)
Previous Service Advisor experience preferred
Strong communication and organizational skills
Experience with CDK or similar DMS systems preferred
High school diploma or equivalent required
Valid drivers license and clean driving record
Must successfully complete background MVR and drug screening checks

If youre ready to grow your career and be a part of a supportive growing team apply today and discover why Monaco Ford is known for its people-first culture and commitment to excellence.

Required Experience:

Unclear Seniority

Key Skills

Sales Experience
Time Management
Order Management System
Customer Service
Dealership Experience
GM Vehicles
Retail Sales
Tire Service
Automotive Repair
OSHA
Service Writing
Automotive Service

Apply Now

About Company

Monaco Ford

Considering a change? Explore all that Monaco Ford has to offer! Monaco Ford is known for its positive reputation, clean workspace, and overall employee retenti...

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click