Front Office Manager Novotel Queenstown Lakeside
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Job Location:
Queenstown-Lakes District - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Novotel Queenstown Lakeside is looking for a FRONT OFFICE MANAGER to ensure smooth and successful operation of the Front Desk. This will involve managing the day to day Front Office related activities for the hotel including training new team members and being the point person for the front office team.
WHAT YOULL DO
Manage daily hotel operations across Front Office Concierge and Night Audit teams.
Lead train and motivate staff to deliver exceptional guest service and uphold Accor brand standards.
Oversee guest arrivals departures and room allocations to ensure smooth and efficient processes.
Monitor and drive financial performance including revenue forecasting upselling and KPI achievement.
Prepare and review operational and financial reports to support business performance.
Supervise cash handling shift banking and night audit for accuracy and compliance.
Assist with budgeting and business planning to meet financial and operational goals.
Foster a positive guest-focused culture by demonstrating Accor Heartist values.
Qualifications :
Minimum 3 years experience in a hotel front office or operations management role.
Strong leadership communication and people management skills.
Proven ability to manage budgets control costs and drive revenue performance.
Willing to work varied hours including mornings afternoons and weekends.
Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.
Excellent problem-solving and guest service skills with attention to detail.
Salary NZD $70000 - $80000
Additional Information :
Why work for Novotel Queenstown
Staff meals provided while on shift
Uniforms washed and laundered daily.
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
Accors refer-a-friend bonus
Accors Parental Leave Scheme
Access to our Employee Assistance Program
Place of Employment will be Novotel Queenstown Lakeside
Full Time 40 hours
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
