Customer Service Coordinator
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Job Summary
Job Description
PSM Recruitment is looking for an experiencedCar Hire Coordinator for our client based in Ramsgate. We are looking for someone with a confident telephone manner strong IT skills and a passion for delivering outstanding customer service. Ideally you will have a background in working within an office environment or in a role involving data processing with good attention to detail.
Key Responsibilities:
Manage and update bookings using web-based platforms.
Arrange and confirm vehicle bookings with customers.
Handle customer enquiries over the phone and via email.
Process hire extensions efficiently.
Coordinate the off hire of loan vehicles.
Maintain accurate manual and electronic records.
Support general office administration including emailing filing and photocopying.
Key Skills & Qualifications:
Professional and confident telephone manner.
IT literate with strong attention to detail.
Able to work well under pressure and adapt to changing priorities.
Positive solution-focused approach.
Reliable flexible and punctual.
Excellent communication and customer service skills.
Benefits:
Full training package with ongoing development opportunities.
Company pension scheme.
Good public transport links
Hours:MondayFriday 08:3017:30 and alternate Saturdays 09:0013:00
Salary:26666 per annum
This is an excellent opportunity to work with a well-established and professional company. If you feel that you have the relevant experience then please apply with an up-to-date CV. If you have not been contacted within a week you should assume that you have been unsuccessful at this time.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
