Customer Support Specialist (Inside Sales) Healthcare – Bracknell, UK

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening serving with integrity thinking big and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

** You must have the Right to Work in the UK. Sponsorship is not available for this role **

Customer Support Specialist (Inside Sales) - Healthcare Bracknell - You will be in the office 2-3 days each week and live within commuting distance.

Summary

The Customer Service Specialist will be based in Bracknell Berkshire . The role requires someone with experience in customer service and inside sales and is motivated to deliver exceptional service to meet the diverse needs of our customers. You will be an integral member of the Inside Sales Team supporting the Manager with work that includes responding to customer questions processing orders answering calls responding to emails and much more. Your work will support our UK & Ireland business objectives by meeting customer needs with both exceptional service and our life changing CGM product.

Essential Duties and Responsibilities

• Support the achievement of monthly objectives for revenue and new customer acquisition targets
• Point of contact for inbound customer service enquiries for self-funded patients
• Support all elements of delivering exceptional customer service including responsibility for inbound and outbound calls email communications order fulfilment
• Dealing with all self-funded customer enquiries
• Contribute ideas and suggestions on how to improve and develop pre and post sales interaction with Dexcom leads/customers creating a continuous positive experience
• Responsible for proactively following up with users post sale to prevent any initial user issues and direct them towards user training resources
• Utilises internal systems (Salesforce) to organize daily activities and accurately record all customer interactions
• Communicate effectively with the Marketing department to feedback customer insight and how to improve the customer journey
• Develop a good knowledge of e-commerce platforms and user interactions
• Develop an in-depth knowledge of the Dexcom products and confidently deal with any enquiries relating to self-funded patients and their user journey (training will be provided)
• Independently troubleshoots and seeks solutions to problems related to customer queries orders and sales efforts

What are we looking for

Respectful Outgoing Confident Self-Motivated Focused

• Appropriate attitude to work in a stressful environment
• Be able to make decisions and take initiative
• Be organized in all work pursuits
• Have respect of others
• Strong communication skills by both email and phone as well as with colleagues
• Flexibility to learn adapt and help craft along with an evolving department
• Ability to focus on the task at hand

Strong Customer Service/Sales Skills

• Must be respectful pleasant and knowledgeable when speaking with internal and external customers
• Ability and knowledge to deliver strong customer service
• Proactively seek out opportunities and support the sales team
• Constantly striving to improve and enhance customer service standards

Strong Computer Phone Email and SMS Skills

• Must be able to work with Microsoft Suite and be competent with CRM systems
• Ability to use and communicate appropriately using different mediums
• Accurate and complete management of data using Salesforce
• Knowledge of e-commerce platforms
• Willingness to learn new systems

Outstanding Organisational and Time Management Skills

• Must be able to handle and organise multiple tasks simultaneously
• Must be able to communicate with others and ensure the team is ready and on task
• Must be able to handle a high volume of enquiries
• Must be able to manage timely follow up to team and customer questions and requests
• Ability to anticipate customer needs
• Must know how to prioritise work on a daily and monthly basis
• Be able to work with monthly quotas quarterly quotas yearly quotas

Medical Background is a Plus

• Knowledge of diabetes is desirable but a willingness to learn is a must
• Familiarity with NHS CCG Health Boards and Foundation Trust structure
  

Work Independently and as a Team

We enjoy a good laugh a shared lunch and we pride ourselves in a good team effort. At the same time were a competitive lot and we find time to focus on our individual tasks. Must be able to work on ones own as well as being a positive influence within a team

Travel Required:

• 0-5%

What youll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative industry-leading organization committed to our employees customers and the communities we serve.

Experience and Education Requirements:

Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.