Support Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Federated Co-operatives Limited (FCL) is hiring a Support Analyst on a temporary basis (up to 1 year) on our Technology team. This position is a remote opportunity and can based anywhere across Western Canada.
Join a dynamic team driving innovation in Energy applications. Under the guidance of the Senior Manager IT Energy Systems the Support Analyst plays a pivotal role in supporting and enhancing key Energy platforms across Petroleum Lubricants Propane Transportation and Distribution. This role is ideal for a proactive problem-solver who thrives on improving business processes and supporting mission-critical operations.
Youll collaborate across departments to deliver smart scalable solutions that meet complex business needs. Your understanding of Energy and Ag business practices combined with strong communication time management and analytical skills will be key to your success. If youre ready to make a meaningful impact and grow in a fast-paced collaborative environment we want to hear from you.
What youll do:
- Application Support: Provide primary support for Energy applications (e.g. Cardlock Fleet Logistics Bulk Fuel) including incident management bug tracking and process improvement.
- Project Participation: Collaborate on IT Energy Systems projects by analyzing requirements identifying solutions and supporting implementation and production cutover.
- Performance Monitoring: Maintain system logs and track KPIs to ensure availability targets are met and performance trends are reported.
- Business Impact: Provide technical recommendations to influence decisions and drive improvements across Energy operations and systems.
Who youll work with:
The Team: You will work closely with other Support Analysts and Senior Support Analysts and will report into the Senior Manager IT Energy team strives to cultivate a culture that is collaborative improvement-focused and cross-functional.
The Collaborators: You will work closely with other functions in our Technology business unit and collaborate across the organization with teams such as Finance Fuel Card and Propane.
Why it matters:
We help local Co-ops grow and thrive by offering a range of professional services including marketing market research information technology human resources accounting risk management and business development.
Who you are:
You are looking for a career in Information Technology and:
- Have5-8 years of work experience in a Technology support role.
- Strong problem solving and root cause analysis experience.
- Have a Degree in Computer Science Business Engineering or related field (a combination of relevant education and experience may be considered).
- Are familiar with optimization tools techniques models and software.
- Have an aptitude for mathematical modeling and statistics.
- Have a working knowledge of Terminal Server Virtualized Environment.
What we offer:
- Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.
- As a co-operative we do business differently. We believe in working together to serve Western Canadians delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer visit.
We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process we invite you to submit your requests to us via All information received will be kept confidential.
If this opportunity speaks to you we invite you to apply by October 29 2025.
We thank all candidates for their interest however only those selected to continue in the recruitment process will be contacted.
As this position is considered a position of trust you may be required to complete criminal record check in accordance with FCL policies.
FCL embraces diversity and inclusion. Were working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. Our work is guided by our values of integrity, excellence and responsibility and driven by our visi ... View more
