Customer Experience Representative

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 16-10-2025

Vacancies: 1 Vacancy

Job Summary

Role: Customer Experience Representative

Key Job Responsibilities

List each key responsibilities in order of importance

Manage customer quote and order by standard procedure
Providing the product availability lead time shipping information to external customers in the timely manner.
Track open order and keep close contact with plant planner to ensure on time delivery. Make the expedite and escalation for
customer urgent order.
Coordinate with warehouse and logistics staff to arrange on time shipment
Manage Customer Complain in CRM system arrange product repair return/exchange
Maintain the customer master data correctly
Compile data and prepare reports in standard format

Preferred Areas of Education Certifications and Skills:
Bachelors degree in BCOM or BSc/ Diploma in Engineering
At least fluent in two languages (English & Kannada/Hindi/Tamil)
Basic commercial knowledge including pricing finance shipping and export/import.
Basic mechanical technical knowledge is a plus (not compulsory)
Min. 3-5 years related working experience.
Proficient in Microsoft Word Excel PowerPoint etc
System processing experience

Role: Customer Experience Representative Key Job Responsibilities List each key responsibilities in order of importance Manage customer quote and order by standard procedure Providing the product availability lead time shipping information to external customers in the timely manner. T...