Customer Success Manager – Stratumn

Role Overview 

The Customer Success Manager (CSM) is responsible for ensuring the successful implementation adoption and long-term satisfaction of Stratumn customers. Acting as a trusted advisor the CSM sits at the intersection of client stakeholders Stratumns Solution Engineering teams and Product/Engineering teams. 

This role requires strong communication skills a professional level of English the ability to operate comfortably in a technical environment and the capacity to translate customer needs into actionable insights for internal teams. 

Key Responsibilities 

1. Customer Success & Relationship Management 

- Build strong long-term relationships with customer teams. 

- Lead Customer Success Reviews and Steering Committees. 

- Serve as the voice of the customer within Stratumn. 

- Ensure customers fully understand Stratumns capabilities and best practices. 

2. Coordination with Solution Engineers 

- Collaborate daily with Solution Engineers to ensure complete and accurate configuration. 

- Translate customer requirements into functional specifications. 

- Support the review of process configuration and participate in troubleshooting. 

- Coordinate technical integration between client systems and Stratumn APIs. 

3. Project Management & Delivery 

- Lead and coordinate implementation phases to meet project milestones. 

- Explain data flows process flows and solution architecture to customers. 

- Conduct or coordinate testing activities and ensure resolution of issues. 

- Document project scope customer requirements and Customer Success plans. 

4. Post-Implementation Success 

- Support customers during transition to production. 

- Promote best practices and identify opportunities for increased adoption. 

- Monitor solution usage and drive continuous improvement. 

5. Internal Collaboration & Continuous Improvement 

- Work closely with Product teams to communicate customer needs and propose improvements. 

- Share best practices with internal teams and partners. 

- Contribute to tools or processes that improve customer autonomy. 

Qualifications :

Required Skills & Experience 

- Experience in Customer Success Project Management Business Analysis or SaaS delivery. 

- Strong understanding of business application deployment cycles. 

- Ability to collaborate with technical teams and understand technical concepts. 

- Strong analytical and communication skills in English. 

- Experience documenting processes and project deliverables. 

- Ability to work autonomously with strong problem-solving skills. 

Nice-to-Have 

- Familiarity with REST APIs integration middleware or cloud architectures. 

- Experience working with product marketing design or engineering teams. 

Additional Information :

What We Offer: 

• Opportunity to lead cutting-edge AI projects in a global consulting environment. 

• Lead transformative AI initiatives within a global consulting environment. 

• Collaborative high-energy culture with diverse cross-functional teams. 

Sia is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs. 

Remote Work :

No

Employment Type :

Full-time