Customer Support- After sales
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
| Key actions and decisions (Long term and Short term) |
| Inflow increase and Channel Partner satisfaction |
| Monitor status of pending claims of CP and seek approvals as required on payment release |
| Implement/ monitor and increase body shop conversions productivity and new initiations |
| Execute and monitor of customer connect initiatives with CP |
| Service Process & Marketing Oversight |
| Monitor analyse and act on improvement of service parameters. |
| Follow up with CP to ensure service marketing products targets achievement and distribution of dealer manpower incentive |
| Service Support Activities Management ( Technical Service Support Spares & Training) |
| Contribute for JIR (Joint Investigation Report) for proper feedback to plant and complaint resolution |
| Coordinate with RPM for parts availability and monitor VOR% at Channel Partners |
| Check and authorize part failure claims. |
| Service Activity - Corporate & Fleet customers |
| Coordinate with various stakeholders on closure of escalated corporate and fleet customer complaints |
| Monitor availability of SPOCs exclusive bays at workshops related to fleet customers |
| Monitor Key service parameters of 12 fleet cities and suggest action plan with the field team |
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
